Remote Incident Manager - ITIL Expert for Government IT

Alldus; Virginia (MN); Remote; USD 90,000 - 140,000; Part time

Job summary

Alldus International Consulting Ltd. in Virginia is seeking an Incident Manager for a remote contract role within the federal government arena. You will lead a team to resolve critical IT incidents, ensuring SLAs and OLAs are met across multiple contracts.

You will document events, communicate with stakeholders, coordinate calls, and work with problem management to identify trends. Candidates must have US citizenship, a bachelor’s degree, 5+ years of incident management experience, and ITIL

Qualifications

• Bachelor’s Degree with at least five years of experience in Incident Management.
• Strong expertise in Incident Management for government contracts.
• Extensive knowledge of ITIL standards and service delivery best practices.
• Demonstrated experience in executing Incident Management for large-scale technical service providers.
• Must be available for on-call rotation.

Responsibilities

• Lead a team to swiftly resolve critical IT incidents, ensuring SLAs and OLAs.
• Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle.
• Coordinate and document the sequence of events during incident management calls and meetings.
• Ensure incident resolution details are recorded in management systems; work with problem management to identify trends and reduce recurring issues.
• Collaborate with leadership to evaluate organizational skill sets and engage SMEs during incident resolution.
• Maintain and refine incident management processes, tools and templates.
• Maintain understanding of IT product delivery and operations across projects.

Skills

US Citizenship

Public Trust

Bachelor’s Degree

5+ Years Exp

ITIL Knowledge

Govt ITIL Experience

Communication Skills

Problem Solving

On-call Availability

Leadership

Education

Bachelor’s Degree

Job description

Alldus International Consulting Ltd. in Virginia is seeking an Incident Manager for a remote contract role within the federal government arena. You will lead a team to resolve critical IT incidents, ensuring SLAs and OLAs are met across multiple contracts.

You will document events, communicate with stakeholders, coordinate calls, and work with problem management to identify trends. Candidates must have US citizenship, a bachelor’s degree, 5+ years of incident management experience, and ITIL