Junior Expansion Account Executive (Small Business Accounts)

Nextiva; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Paid time off & vacation days

12 vacation days + personal days

Wellness and learning programs

Job summary

United States Digital Space LLC is hiring an Expansion Account Executive to grow existing customer relationships by identifying business challenges and delivering AI-powered solutions. You will own the sales cycle and drive measurable outcomes with proactive outreach and value-focused demos.

The role requires 2+ years in sales or related roles, strong English communication, and a growth mindset. This hybrid position allows remote work across Mexico with onsite support near Guadalajara for

Qualifications

• 2+ years' experience in sales, account management, or customer-facing roles.
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics).
• Strong communication skills with advanced English fluency (spoken & written).
• Outbound engagement and proactive customer communication.
• Highly organized with solid follow-through and attention to detail.
• Coachable, self-motivated and resourceful with a growth mindset.
• Interest in AI and technology; willingness to learn new tools.
• Nice to have: experience selling SaaS/UCaaS/CCaaS; Salesforce familiarity; US-based B2B exposure.

Responsibilities

• Drive Expansion Revenue by identifying and closing upsell and cross-sell within existing SMB customers.
• Proactively engage customers via calls, email, SMS, and other channels to uncover opportunities.
• Lead with discovery to understand challenges and align solutions to business needs.
• Deliver value-focused demos showing how AI-powered solutions drive outcomes.
• Own the sales cycle: manage pipeline, forecasting, and follow-ups using Salesforce.
• Maintain discipline in activity, performance, and results with accountability.
• Build product knowledge and stay current on AI trends to better serve customers.
• Articulate the value of the platform, including AI-driven capabilities.

Skills

Outbound sales

Account management

Customer facing

Communication

English fluency

US market experience

CRM familiarity

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Redefine the future of customer experiences. One conversation at a time.At the company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

At the company, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

What You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing the company customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of the company’s AI-powered platform.

What You’ll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of the company’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion revenue targets
• Maintaining a disciplined, well-managed pipeline and follow-up cadence
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• Nice to Have:

• Bachelor's degree in business or a related field
• Experience selling SaaS, UCaaS, CCaaS, or related technologies
• Familiarity with Salesforce or similar CRM platforms
• Familiarity with qualification frameworks (BANT / MEDDPICC)
• Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
• Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work forward
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented mindset
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and continuous improvement
• Curiosity and willingness to learn
• Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

the company DNA (Core Competencies)

the company’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance - Life Insurance (24 times your monthly salary)
• Work-Life Balance - Newly hired full-time employees at the company receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At the company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-REMOTE

Founded in 2008, the company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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