Junior Data Analyst — ITSM & Dashboards

Spry Methods, Inc.; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Spry Methods, Inc. is seeking a Junior Data Analyst to transform operational data into meaningful insights that drive performance and continuous improvement for government customers.

You will collect data from call center systems, ITSM platforms, and workforce tools, and develop reports and dashboards. You'll work closely with program leadership and senior analysts to monitor service delivery, identify trends, and support data-driven decisions in a fast-paced, mission-focused environment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1+ year of data analysis, BI, reporting, or ops support.
• Experience collecting, organizing, and presenting data clearly.
• Familiarity with reporting tools, dashboards, and data visualization platforms.
• Strong written and verbal communication for technical and non-technical audiences.
• Proficiency with Microsoft Excel (pivot tables, formulas, charts) and familiarity with Power BI/Tableau.
• Experience with ITSM tools such as ServiceNow or Remedy.
• Proficiency with MS Office, Teams, and SharePoint.
• Attention to detail, ability to manage multiple priorities, and collaboration skills.
• Ability to obtain/maintain required customer security clearance.

Responsibilities

• Collect, validate, and maintain operational data from call center systems, ITSM platforms, and workforce management tools.
• Develop and maintain reports, dashboards, and scorecards showing key metrics, service levels, and trends.
• Monitor data, identify trends and anomalies, and provide actionable insights to leadership.
• Prepare recurring and ad hoc reports, briefings, and customer-facing deliverables.
• Support continuous improvement through data analysis, reporting, and process documentation.
• Maintain reporting templates, data dictionaries, and ensure data integrity.
• Collaborate with supervisors and teams to validate data and improve reporting quality.
• Support workforce management reporting, including staffing analysis and attendance tracking.
• Respond to stakeholder data requests with timely, accurate analyses.
• Maintain organized data repositories and reporting assets per contract requirements.
• Participate in program reviews and analytical sessions to support data-driven decisions.

Skills

Data analysis

Reporting

Data visualization

Communication

Collaboration

Attention to detail

Education

Bachelor's degree in Data Analytics, IT, or related field

Tools

Power BI

Tableau

ServiceNow

Remedy

Excel

Jira

Smartsheet

Microsoft Project

Job description

Spry Methods, Inc. is seeking a Junior Data Analyst to transform operational data into meaningful insights that drive performance and continuous improvement for government customers.

You will collect data from call center systems, ITSM platforms, and workforce tools, and develop reports and dashboards. You'll work closely with program leadership and senior analysts to monitor service delivery, identify trends, and support data-driven decisions in a fast-paced, mission-focused environment.