Junior Customer Service Agent – Fraud Management (w/m/x)

FINN; United States; Remote; USD 67.000 - 95.000; Vollzeit

Benefits dieser Stelle

VSOP-Beteiligung

Weiterbildungsbudget 1500€

Kita-Zuschuss

Betriebliche Altersvorsorge (66%)

25% Car-Subsidy / Bike-Leasing

EGYM Wellpass & mentale Gesundheit

Zusammenfassung

FINN in München sucht einen Customer Service Agent - Fraud Management (m/w/x). Sie schützen das Unternehmen durch präzise Risikobewertung, verhindern Betrug und führen Fälle gemeinsam mit Kunden, Behörden und Partnern zum erfolgreichen Abschluss.

In dieser Schnittstellenrolle arbeiten Sie eng mit Produktteams und Entwicklern zusammen, optimieren Fraud‑Detection‑Prozesse, organisieren Fahrzeugrücknahmen und stehen externen Rechtsvertretern beratend zur Seite.

Qualifikationen

• Ausgeprägte analytische Fähigkeiten zur Risikobewertung.
• Gutes Kommunikationsvermögen in Deutsch und Englisch.
• Belastbarkeit und Professionalität in herausfordernden Situationen.

Aufgaben

• Durchführung von Risiko- und Betrugspräventionsmaßnahmen.
• Identifikation von Betrugsindikatoren und Minimierung von Zahlungsausfällen.
• Direkter Fallkontakt zu Kunden, Behörden und Partnern.
• Organisation der Fahrzeugsicherung/Rückholung in Zusammenarbeit mit Behörden und Logistikpartnern.
• Vorbereitung von Fallunterlagen und Kommunikation mit externen Rechtsvertretern.

Kenntnisse

German (C1/C2)

Englisch (fließend)

Investigation & Lösungskompetenz

Stressfestigkeit

Ausbildung

Keine spezifische Ausbildung

Jobbeschreibung

Location: Germany

Your role

As a Customer Service Agent - Fraud Management (m/w/x), you are responsible for protecting and securing the heart of our business: our active vehicle fleet. Through your precise risk assessments, you prevent fraud before it occurs and minimize financial damage. In this interface role, you work closely with customers, authorities and partners to guide problem cases confidently through to successful resolution.

Your Mission

• Risk & fraud prevention: You carry out thorough background checks on customers with risk indicators, actively prevent fraud and reduce payment defaults to a minimum.

• Process optimization: With your daily insights and well-founded experience, you provide valuable input to our product managers and developers for the continuous improvement of our internal fraud detection processes and software tools.

• Case specialist: You take over direct communication with customers in critical situations, manage extraordinary terminations and file necessary reports with the authorities when required.

• Vehicle recovery & asset protection: You independently and efficiently organize the recovery of vehicles and, in close cooperation with authorities and logistics partners, ensure that our fleet is protected as quickly as possible.

• Legal interface: You thoroughly prepare critical cases, ensure that all incurred costs are invoiced to those responsible, and act as the competent first point of contact for our external lawyers in legal proceedings.

Your Profile

Must-have:

• An investigative and solution-oriented approach to complex challenges, as well as the ability to remain calm and professional at all times, even in difficult or unpredictable situations.

• Strong structuring skills with an eye for detail, so that you always keep track of multiple critical cases running in parallel.

• Excellent/fluent German language skills (C1/C2 level) as well as good English skills for confident communication with customers, authorities and the international team.

• Enjoyment of active communication and cooperation with customers, partners and authorities.

Nice-to-have:

• Initial prior experience in fraud detection, risk management or demanding customer support.

• High schedule flexibility and willingness to support the team operationally at unusual times or outside standard office hours when needed.

Why FINN?

• Shared Success (VSOP Finanzbeteiligung): We win together. Through our Virtual Stock Option Program, you benefit directly from the long‑term growth in value and the success of FINN.

• Fuel your Growth (1.500€ Weiterbildungsbudget): Standing still is not an option. With your annual development budget of €1,500 for training and seminars, you decide for yourself how to develop personally and professionally.

• Family First (Kita‑Zuschuss & Flexibilität): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to kindergarten places in Munich and maximum flexibility to balance work and family life stress‑free.

• Company pension scheme (bAV): We think about your future. FINN subsidizes your company pension scheme with a substantial employer contribution of 66%.

• Experience our Product (25% Auto‑Abo Rabatt): Become a FINN driver yourself! You receive a generous employee discount of 25% on your car subscription or alternatively use our attractive bike leasing (Bike‑Leasing).

• Health & mindset (sport & health): Your energy drives us. Benefit from a subsidized EGYM Wellpass membership for fitness and sport as well as professional mental health support.

• Munich Office Life: Barista coffee at the push of a button, matcha and the legendary, mandatory fruit basket await you at our modern headquarters in Munich. On top, there is a daily lunch allowance for your midday meal.

• Team Spirit & Corporate Events: We are more than just colleagues. Whether summer events by the lake or a relaxed after‑work drink, we celebrate our milestones together at regular team events.

About Us

FINN is Germany's leading car subscription platform and one of the few German unicorns in the mobility sector. With over 400 colleagues from more than 40 nations, we are building the future of mobility and making access to your own car as straightforward as never before. What truly makes us proud, however, is not only the numbers but what lies behind them: our strong team drive, the will to challenge the status quo, and the ambition to truly make a difference. With us, you have the opportunity to take on responsibility directly in one of the fastest-growing scale‑ups in Germany and actively help shape our success story. We are only just getting started!

Further information: www.finn.com

Equal opportunities for all

FINN stands for equal opportunities for everyone. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, skin colour, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status or other legally protected characteristics.