Junior Configuration & Change Analyst (Remote)

Maximus; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Maximus is a trusted federal partner offering IT operations and change management support within a U.S. government context. This role focuses on maintaining records, implementing change processes, and ensuring audit-ready documentation across CMDB and ITSM workflows.

Selected candidates will operate under a contingent framework tied to contract award, with opportunities to contribute to critical government programs and advance in a mission-driven environment.

Qualifications

• Ability to obtain and maintain a Public Trust is required.
• Experience supporting IT operations, change management, or documentation functions.
• Ability to maintain technical documentation and records accurately.
• Familiarity with ITSM tools (e.g., ServiceNow).
• Basic understanding of configuration and change management processes.
• Strong attention to detail and organizational skills.
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.

Responsibilities

• Support configuration, change, and release management processes by maintaining records, documentation, and tracking artifacts.
• Log, update, and manage change records throughout the lifecycle using agency-approved tools.
• Assist with preparation and distribution of release documentation and change communications.
• Maintain configuration records, SOPs, and documentation for audit and compliance purposes.
• Support CMDB updates and validation activities to ensure accuracy and completeness.
• Assist senior analysts with data reconciliation and change tracking activities.
• Provide status updates and documentation support for stakeholders and reporting requirements.
• Contribute to process improvement through identification of documentation gaps and inconsistencies.

Job description

Maximus is a trusted federal partner offering IT operations and change management support within a U.S. government context. This role focuses on maintaining records, implementing change processes, and ensuring audit-ready documentation across CMDB and ITSM workflows.

Selected candidates will operate under a contingent framework tied to contract award, with opportunities to contribute to critical government programs and advance in a mission-driven environment.