Junior Casino Host

Umpqua Indian Development Corporation; Canyonville (OR); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off

Fuel discounts

Free meals

Direct Pay

Job summary

Seven Feathers Casino Resort in Oregon seeks a Guest Services Coordinator to support the Player Development team, assist high-value guests, and help with VIP promotions, events, and concerts.

You will greet guests, coordinate with the Players Club, issue complimentary items per policy, maintain confidentiality, and participate in external events to attract new high-value players, while delivering timely, polished communication.

Qualifications

• High school diploma or equivalent.
• College degree preferred with emphasis on Business, Marketing, Sales, or Hospitality Management.
• 2+ years’ experience in a gaming occupation strongly preferred.
• 3 years’ experience in front line customer services required.
• Excellent organizational, verbal, interpersonal, and guest relations skills.
• Intermediate computer skills in Microsoft Word, Outlook, PowerPoint, and Excel.
• Familiarity with IGT Patron Management preferred.
• Excellent grammar, spelling, and writing skills.
• Strong analytical/mathematics skills essential.
• Must be able to maintain composure and make effective decisions in stressful situations.
• Ability to work positively within changing environments.
• Must be able to multi-task and manage time effectively.
• Able to work flexible hours, various shifts, holidays and weekends.

Responsibilities

• Support Player Development team by providing services to high value guests.
• Man the reception area for Platinum Elite and Diamond player services. Greets all guests professionally.
• Proactively engage in email, text, phone calls to maintain timely communication with high value players.
• Evaluate guest qualifications for complimentary items and issue them within policy.
• Work closely with Player Development team and Players Club to meet team goals.

Job description

Description

J o i n t h e S e v e n F e a t h e r s F a m i l y !

Why Work at Seven Feathers?

At Seven Feathers, our passion is people. We empower our team members to grow and succeed through a supportive, and fun work culture. Whether you’re just starting your career or looking to take the next step, we provide training, development, and a wide range of opportunities to help you achieve your goals. As part of the Seven Feathers family, you’ll feel valued and supported every step of the way.

The Position:

Responsible for assisting the Player Development team with daily administrative tasks to providing quality guest service for high value guests of Seven Feathers Casino Resort. Also assists in VIP promotions, events, and concerts. Acts as a liaison with the Players Club for service of existing guests and acquisition of hew high value players. Interacts with other departments for exceptional guest service. Evaluates and issues guest complimentary items while following policy and procedure. Maintains guest confidentiality in all environments. May participate in external events to promote Seven Feathers and acquire new high value guests. Exceeds guest expectations regarding timeliness and communications, ensuring priority service and response.

• Support Player Development team by providing services to high value guests.
• Man the reception area for Platinum Elite and Diamond player services. Greets all guests with in a friendly and professional manner.
• Proactively engage in email, text, phone calls, etc. to maintain timely communication with high value players.
• Evaluate guest qualification for complimentary items and issue these within policy and procedure. Follows all departmental directives for maintaining player reinvestment.
• Work closely with the Player Development team members and Players Club to achieve team goals, as determined by the Player Development Manager.

The Benefits:

We offer a competitive salary and a benefits package that shows how much we care about our team, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Generous Paid Time Off to recharge and enjoy life
• 401k with up to a 3.5% employer match to secure your future
• 20¢ per gallon fuel discounts to keep you moving
• Free meals
• Direct Pay (Payday Advance)

Requirements

• High school diploma or equivalent required.
• College degree preferred with emphasis on Business, Marketing, Sales, or Hospitality Management.
• 2+ years’ experience in a gaming occupation strongly preferred. Experience in a similar environment will be considered.
• 3 years’ experience in front line customer services required.
• Excellent organizational, verbal, interpersonal, and guest relations skills.
• Intermediate computer skills in Microsoft Word, Outlook, PowerPoint, and Excel.
• Familiarity with IGT Patron Management preferred.
• Excellent grammar, spelling, and writing skills.
• Strong analytical/mathematics skills essential.
• Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.
• Ability to work positively within constantly changing internal and external environments.
• Must be able to multi-task, possess strong time management and organization skills, as well as possess excellent guest service skills.
• Able to work flexible hours, various shifts, holidays and weekends with ability to work without supervision.
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• Ability to pass Title 31 Compliance related testing and ability to maintain knowledge and training of Title requirements as appropriate for this position.
• Must be able to obtain a Class III Gaming License.
• Current and valid Driver's License with the ability to qualify for the UIDC’s Drivers Program.
• Ability to obtain a Food Handlers Card within 90 days of hiring.
• Team Member must maintain a neat, clean, and well-groomed appearance at all times. (specific standards available)