Junior Business Systems Analyst

Macomb County; Mount Clemens (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Macomb County is seeking a skilled IT Business/Systems Analyst to support information technology initiatives across hardware, software, cyber security, and support services. The role emphasizes adherence to SDLC, ITIL, Agile, Waterfall, and security practices while delivering high-quality solutions.

You will draft SMART requirements, perform root cause analysis, and collaborate with business customers to manage expectations, deliver defined outcomes, and create detailed workflow diagrams of

Qualifications

• Information technology experience including hardware, software, cyber security, and support.
• Knowledge of SDLC, ITIL, Agile, Waterfall, and security practices.
• Experience with root cause analysis and corrective action.
• Proficient in drafting SMART requirements.
• Experience delivering projects that meet defined requirements.
• Ability to interact with business customers and manage expectations.

Responsibilities

• Deliver projects that satisfy defined requirements.
• Identify and control requirement changes during projects.
• Analyze and solve problems; propose improvements.
• Create detailed workflow diagrams depicting business and system operations.
• Provide high levels of customer satisfaction and quality deliverables.

Skills

SDLC

ITIL

Agile

Waterfall

Security

Root cause analysis

Microsoft Office

Requirements gathering

Workflow diagrams

Tools

Microsoft Office

Job description

* Contract requirements and supporting adherence to contract* Information Technology including hardware, software, cyber security, and support* Overall understanding of core IT methodologies (e.g., Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), Agile, Waterfall, Security)* Root cause analysis and corrective action resolution* Microsoft Office suite* Core disciplines of business and system analyst methodologies and techniques* Drafting SMART (specific, measurable, achievable, realistic, and timely) requirements* Delivering projects that satisfy defined requirements* Identifying and controlling requirement changes* Problem solving and identifying solutions and opportunities for improvement* Navigating complex business scenarios and clients* Interacting with business customers and handling expectations* Researching and proposing solutions and alternatives* Providing a high level of customer satisfaction and quality deliverables* Creating detailed workflow diagrams depicting business and system operations