Junior Automation Engineer - IVR & Chat (Hybrid)

Eightelevengroup; Charlotte, Northern (NC, KY); Hybrid; USD 44,000 - 47,000; Full time

Job summary

Brooksource is seeking a Junior Automation Test Engineer to join our Fortune 200 Banking partner’s IVR and Chat team in Charlotte, NC. This hybrid role (three days onsite, two days remote) is a 12-to-24-month engagement with potential for future conversion based on performance and business need.

The ideal candidate is early-career in QA/testing, eager to learn, and motivated to develop Python-based automation scripts while supporting the testing of IVR and chatbot initiatives for customer

Qualifications

• 0-1 years of experience in Software Testing, QA, Test Automation, Software Engineering, or a related field.
• Experience developing scripts or applications using Python
• Understanding of software testing concepts and QA methodologies
• Exposure to test automation frameworks or automated testing practices
• Ability to troubleshoot issues and analyze test results
• Strong communication and collaboration skills
• Demonstrated willingness to learn new technologies and take on additional responsibilities

Responsibilities

• Support testing efforts for IVR, contact center, and chatbot applications across Auto and Bank organizations
• Create, execute, and maintain manual and automated test cases
• Develop and maintain Python-based automation scripts for customer interaction workflows
• Validate functionality, performance, and customer experience across voice and chat channels
• Analyze test results, document defects, and collaborate with development teams on issue resolution
• Assist with automation initiatives for IVR and chatbot testing
• Participate in sprint planning, backlog refinement, and story validation activities
• Collaborate with product owners, developers, business analysts, and QA team members
• Learn and support telephony and conversational AI technology ecosystems
• Continuously identify opportunities to improve testing efficiency through automation

Skills

Python

QA methodologies

Test automation

Software testing

Communication

Tools

Genesys

NICE

AWS

Job description

Brooksource is seeking a Junior Automation Test Engineer to join our Fortune 200 Banking partner’s IVR and Chat team in Charlotte, NC. This hybrid role (three days onsite, two days remote) is a 12-to-24-month engagement with potential for future conversion based on performance and business need.

The ideal candidate is early-career in QA/testing, eager to learn, and motivated to develop Python-based automation scripts while supporting the testing of IVR and chatbot initiatives for customer