Junior App Support & Testing Specialist

BluePath Labs; Washington (District of Columbia); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Healthcare plan

FSA

401(k) with company match

Paid time off

12 holidays per calendar year

Job summary

BluePath Labs in Washington, DC is seeking a Junior Application Support & Testing Specialist to support the reliable operation of business applications and client-developed tools for a federal client. This role focuses on first-line user support, incident intake and triage, troubleshooting, and routine access and configuration support within approved permissions.

The successful candidate will receive and triage incidents, document issues clearly, coordinate with business users and technical

Qualifications

• Associate degree and at least 2 years supporting business applications.
• Experience with first-line incident triage and routine access/configuration support.
• Ability to coordinate with business users and technical teams and document issues clearly.

Responsibilities

• Provide first-line user support for business applications and client-developed tools.
• Receive, document, and triage application incidents and support requests.
• Troubleshoot application issues and provide clear user guidance.
• Perform routine access and configuration support within authorized permissions.
• Maintain clear issue documentation and organized follow-through on support requests.
• Coordinate with business users and technical teams to address application support needs.
• Escalate issues to the Development Lead and relevant engineering staff.

Skills

First-line support

Incident triage

Troubleshooting

User guidance

Coordination

Education

Associate degree

Job description

BluePath Labs in Washington, DC is seeking a Junior Application Support & Testing Specialist to support the reliable operation of business applications and client-developed tools for a federal client. This role focuses on first-line user support, incident intake and triage, troubleshooting, and routine access and configuration support within approved permissions.

The successful candidate will receive and triage incidents, document issues clearly, coordinate with business users and technical