Junior AGV HyperCare Field Service Technician

JBT Marel; Chalfont (PA); On-site; USD 95,000 - 120,000; Full time

Job summary

JBT Marel is seeking an experienced on-site Senior Technician to support AGV systems during HyperCare, traveling to customer sites for an initial 12-day onsite period and coordinating with the HyperCare team for smooth handover.

The role involves training customer staff, documenting issues, and ensuring readiness for post-HyperCare operations, with remote follow-ups and documentation as needed.

Qualifications

• Associate's degree in Electronics Technology or equivalent.
• 3–5 years' experience with AGV product lines.
• Familiarity with diagnostic tools: multimeter, oscilloscope, soldering iron, basic electronics hand-tools.

Responsibilities

• Monitor and document system performance onsite.
• Provide training to onsite customer AGV techs on recovery procedures.
• Document issues that cannot be resolved for senior field tech onsite.
• Oversee customer readiness to take over system support after HyperCare.
• Assist HyperCare lead in documenting readiness and gaps on customer scorecard.
• Collaborate with on-site senior technician to troubleshoot AGV system issues.

Skills

AGV knowledge

Education

Associate's degree in Electronics Technology

Tools

MS Word

Excel

SQL

Syteline

Job description

JBT Marel is seeking an experienced on-site Senior Technician to support AGV systems during HyperCare, traveling to customer sites for an initial 12-day onsite period and coordinating with the HyperCare team for smooth handover.

The role involves training customer staff, documenting issues, and ensuring readiness for post-HyperCare operations, with remote follow-ups and documentation as needed.