Junior Account Manager (Gusto Pro Core)

Gusto; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Mental health resources

Free meals at office

Sabbatical and leaves

Job summary

Gusto in Phoenix is seeking a Junior Account Manager to support Channel Partners and their small business clients. You will educate partners on Gusto Pro, match offerings to client needs, and guide them through onboarding with advisory sales.

You will handle outbound calls/emails to Partners and Clients, maintaining Salesforce notes and driving adoption of GustoPro features. Salary targets reflect entry-level sales experience.

Qualifications

• 2+ years in a sales role (B2B preferred).
• Experience managing existing customer accounts is a plus.
• High-volume outbound dials and prospecting leads.
• Salesforce experience required.
• Inside or outside sales, retention or customer success background.

Responsibilities

• Educate Channel Partners about Gusto Pro and platform offerings.
• Consult and support Partners and their clients through phone and email.
• Maintain clean notes in Salesforce for leads and accounts.
• Lead discussions to drive usage of GustoPro features and integrations.
• Manage onboarding and provide advisory sales guidance to partners.

Skills

Sales experience

Outbound calls

Salesforce

Channel partner support

Customer success

Education

High school diploma or equivalent

Tools

Salesforce

Job description

• We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform


• We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space


• In this role, you will consult with and support current Channel Partners through phone and email communications


• You will also work with Channel Partners that are brand new to Gusto


• Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance


• Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success


• Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day


• Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on


• Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients


• Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro


• Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm


• Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients


• Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations


• Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns


• Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients


• Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization

Benefits

• Gender-affirming care and support


• Family care and support, including family planning and fertility benefits


• A variety of mental health resources


• Medical, dental, and vision insurance for employees and dependents


• Free meals and refreshments at the office (conversation and community is an added bonus!)


• Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more

2+ years experience in a sales role. Experience managing existing customer accounts is a plusPrevious experience with making high volume outbound dials and/or prospecting leadsTrack record of consistently meeting or exceeding targets and a desire to enhance your craftPrevious Salesforce experienceAn ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success