Junior Account Manager

Edwards Vacuum LLC; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Job summary

Edwards Vacuum LLC is seeking a Customer Center Junior Officer to support end-to-end customer account and sales interfaces within the AMAT account, coordinating with sales and divisional teams to adopt tools that enhance sales execution.

The role requires learning about Edwards products, strong relationship-building, and the ability to represent Edwards and Atlas Copco brands to customers, with travel (~10%) and a hybrid work arrangement in San Jose, CA.

Qualifications

• Excellent customer service skills including conflict resolution.
• Ability to work with cross-functional teams to achieve business objectives, as well as third-party stakeholders.

Responsibilities

• Work across CTI-P, STP, and Valve business areas as the primary VSC interface; the role may include other divisions’ product range within the scope of sale.
• Work with the division to embed the digital account tools being developed via the BA marketing council leaders for the account.
• Support the broader customer centre teams on digital tool implementation.
• Leverage sales knowledge and/or experience as an advantage.
• Maintain technical product knowledge in one or more core areas of the Edwards products.

Skills

Customer service

Cross-functional teamwork

Conflict resolution

Strong communication

Education

Bachelor's degree in Marketing

Job description

Customer Center Junior Officer

As a Customer Center Junior Officer, your mission is to work within the customer center AMAT account to ensure the customer account and sales interfaces end‑to‑end are performed in line with the account strategy. Work closely with other customer center account teams, sales teams and divisional teams to develop and embrace tools identified by the divisions to support excellent sales execution.

Responsibilities

• Work across CTI-P, STP, and Valve business areas as the primary VSC interface; the role may include other divisions’ product range within the scope of sale.
• Work with the division to embed the digital account tools being developed via the BA marketing council leaders for the account.
• Support the broader customer centre teams on digital tool implementation.
• Leverage sales knowledge and/or experience as an advantage.
• Maintain technical product knowledge in one or more core areas of the Edwards products.

Candidate Profile

• Be confident to represent Edwards and other Atlas Copco brands in front of customers.
• Show interest and capability to learn about the products in scope of the account.
• Be curious and demonstrate ability and maturity to build and develop strong relationships.

Education

• Bachelor’s Degree or equivalent in Marketing or Digital Marketing and bring work‑based experience to the role.

Experience

• Minimum 3 years experience in Inside Sales, Contract Administration or Technical Sales Support.
• Experience in vacuum technology, sales and marketing preferred.

Knowledge & Skills

• Excellent customer service skills including conflict resolution.
• Ability to work with cross‑functional teams to achieve business objectives, as well as third‑party stakeholders.

Other Requirements

• Strong written, oral and presentation skills.
• Strong leadership skills, ability to conceive and implement strategic plans.
• Some travel (~10%), including international and overnight stays.

Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well‑being.

Job Location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our Edwards office in San Jose, California.

Equal Employment Opportunity

Edwards is an equal opportunity employer. We consider and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in civil rights by any person or corporation.

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