Junior Account Manager

Edwards Vacuum; San Jose (CA); Hybrid; USD 92,000 - 110,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Edwards Vacuum in San Jose, CA, is seeking a Junior Account Manager to support end-to-end customer account and sales interfaces. The role works in a hybrid setup, interfacing with the customer center, sales team, and divisions to deploy digital tools and drive excellent sales execution.

Ideal candidates have a Bachelor’s in Marketing, 3+ years in Inside Sales or Technical Sales Support, and the ability to learn Edwards products with strong communication, leadership, and travel readiness.

Qualifications

• Must have customer-facing experience in Inside Sales or Account Management.
• Experience with Edwards semiconductor products is a plus.
• Ability to learn technical concepts and translate them for customers.

Responsibilities

• Serve as primary VSC interface across CTI-P, STP and Valve areas; may involve other divisions’ products.
• Collaborate with divisions to embed digital account tools and support implementation.
• Utilize sales knowledge to support customer accounts and relationships.
• Develop technical product knowledge in Edwards vacuum offerings.
• Coordinate with Sales Ops to update MyLam system and drive process changes.
• Work with Technical PM and Applications team on changes and new opportunities.
• Align with Product Management on new product introductions and customer deliveries.
• Escalate issues and manage deliveries to ensure customer satisfaction.

Skills

Excellent customer service

Conflict resolution

Cross-functional teamwork

Strong communication

Leadership

Travel readiness

Presentation skills

Sales knowledge

Education

Bachelor’s Degree in Marketing or Digital Marketing

Tools

MyLam system

Job description

Your role
As the Junior Account Manager, your mission is to work within the customer center Lam account to ensure the customer account and sales interfaces end to end are performed in line with the account strategy. Work closely with other customer center account teams, sales team and along with divisional teams to develop and embrace tools identified by the divisions to support excellent sales execution.

Main Responsibilities

• Working across CTI-P, STP and Valve business areas as the primary VSC interface, the role may include other divisions product range in scope of sale
• Work with division to embed the digital account tools being developed via the BA marketing council leaders for the account. Support the broader customer centre teams on digital tool implementation
• Sales knowledge and or experience an advantage
• Technical product knowledge in one or more core area of the Edwards products ideal
• Work closely with Sales Operations team to update/drive MyLam system
• Work closely with Technical Program Manager on Change Control and Technical inquiries
• Work with Applications team to drive issues and new opportunties
• Align with Product Companies regarding customer deliveries and escalations
• Work with Division and Product Management team on New Product Introduction (NPI)

The Candidate Should

• Be confident to represent Edwards and other Atlas Copco brands in front of customer
• Show the interest and capability to learn about the products in scope of the account
• Be curious and demonstration ability and maturity to build and develop strong relationship
• Have a keen interest in Sales and Customer Account Management which will support and enable customer satisfaction. Have some technical understanding of Edwards brand promise and positioning in the Semiconductor landscape.

To succeed, you will need

Education Level

• Bachelor’s Degree or equivalent in Marketing or Digital Marketing and bring work- based experience to the role

Relevant Previous Experience

• Minimum 3 years experience in Inside Sales, Contract Administration or Technical Sales Support Experience
• Experience in vacuum technology, sales and marketing preferred

Knowledge Areas/Skills

• Excellent customer service skills including conflict resolution
• Ability to work with cross functional teams to achieve business objectives, as well as 3rd party stakeholders

Other Requirements

• Strong written, oral and presentation skills
• Strong leadership skills, ability to conceive and implement strategic plans.
• Some travel ~25%, including international and overnight stays

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Edwards in San Jose, California.

We Are An Equal Opportunity Employer!

Annual Salary Range: $92,000 - $110,000 per year. Salary is based on territory average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

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