Junior Account Manager

Hydra Host; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a motivated Junior Account Manager to support client accounts related to GPU server rentals. In this entry-level role, you'll be the primary contact for clients, ensuring a smooth onboarding process and addressing service inquiries. Your responsibilities will include maintaining accurate records, collaborating with technical teams, and identifying growth opportunities. This is a fantastic opportunity to join a forward-thinking team in the IT services industry, where your contributions will help drive client satisfaction and success.

Qualifications

• 2-3 years of experience in customer service or account management.
• Familiarity with servers and GPUs preferred.

Responsibilities

• Act as the first line of support for assigned accounts.
• Assist clients with server rental setup and billing questions.

Skills

Customer Service

Account Management

Communication Skills

Organization

CRM Systems

Tools

HubSpot

Job description

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Account Manager (Hourly Contractor)

Company: Hydra Host (hydrahost.com)

Location: Remote - Preferred Residence in Colorado

Type: Contractor (Hourly)

About Hydra Host

Hydra Host specializes in high-performance bare metal server rentals, with a focus on GPU-accelerated infrastructure for AI, machine learning, and compute-intensive applications. We deliver cutting-edge solutions to a growing roster of clients across tech industries.

Role Overview

We are looking for a motivated, detail-oriented Account Manager to join our team as an hourly contractor. This junior-level role will focus on managing and supporting client accounts related to GPU server rentals. You’ll be the primary point of contact for assigned accounts, helping clients with onboarding, service questions, and renewals, while ensuring a smooth and professional customer experience.

Responsibilities

• Act as the first line of support for assigned accounts
• Assist clients with server rental setup, billing questions, and basic troubleshooting coordination
• Maintain accurate client records and account details
• Monitor account status and proactively address potential issues
• Collaborate with sales, support, and technical teams as needed
• Identify opportunities for account growth and upselling when appropriate

Qualifications

• 2-3 years of customer service, account management, or sales support experience (tech industry a plus)
• Basic understanding of servers, GPUs, or hosting services is strongly preferred
• Strong written and verbal communication skills
• Highly organized with good attention to detail
• Comfortable working independently and managing multiple accounts
• Familiarity with CRM systems required, HubSpot strongly preferred

Compensation

• Hourly pay, based on experience

Seniority level

• Entry level

Employment type

• Contract

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

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