Junior Account Coordinator - Boston

Rippling; Boston (MA); On-site; USD 27,552 - 34,440; Full time

Job summary

A fast-growing cybersecurity startup in Boston is looking for a Junior Account Coordinator to support client-facing teams and manage customer relationships. The successful candidate will assist with client onboarding, coordinate meetings, and maintain client records in CRM software. This full-time, entry-level role is ideal for those eager to establish a career in cybersecurity account management or sales, and offers competitive hourly compensation.

Qualifications

• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Basic understanding of CRM software is a plus.

Responsibilities

• Assist senior account managers with client onboarding.
• Coordinate client meetings, take detailed notes, and manage follow-up tasks.
• Provide timely responses to client inquiries via email, phone, and messaging.

Skills

Organizational skills

Communication skills

Proactive attitude

Problem-solving abilities

Education

Bachelor’s degree or equivalent experience

Tools

CRM software (HubSpot, Salesforce)

Job description

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location: On-Site in Back Bay, Boston

Position Type: Full-Time

Experience Level: Entry-level

Compensation : $20-25 per hour

Position Overview

As a Junior Account Coordinator, you will play a crucial role in supporting our client-facing teams and managing customer relationships. You'll collaborate closely with account managers to ensure client satisfaction, streamline communications, and help deliver an exceptional experience.

This role is ideal for candidates eager to grow a career in cybersecurity account management or sales.

Responsibilities

• Assist senior account managers with client onboarding, ensuring a smooth and welcoming experience.
• Coordinate client meetings, take detailed notes, and help manage follow-up tasks.
• Provide timely responses to client inquiries via email, phone, and internal messaging systems.
• Help maintain and update client records within our CRM (e.g., HubSpot or Salesforce).
• Track ongoing client projects and ensure timely internal communication on status and deadlines.
• Collaborate across internal teams (sales, compliance, technical services) to ensure cohesive service delivery.
• Identify opportunities for client relationship enhancement and communicate these insights to senior team members.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Proactive attitude and willingness to learn about cybersecurity and compliance.
• Basic understanding of CRM software (experience with HubSpot or Salesforce is a plus).
• Ability to manage multiple tasks and deadlines effectively.
• Team-oriented mindset with excellent problem-solving abilities.