Judicial Case Manager I

Office of the Child Advocate Delaware; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Office of the Child Advocate Delaware is seeking an entry-level case management professional to learn and perform the full range of caseload activities for Landlord Tenant cases within the Eviction Diversion program at the Justice of the Peace Court in Delaware.

The role provides close supervision and formal/on-the-job training to develop knowledge of case management, court operations, and procedural requirements, with opportunities for progression upon meeting promotional standards.

Qualifications

• Six months’ experience in managing cases as they move through the legal process.
• Six months’ experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of narrative report writing.

Responsibilities

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work.
• Conducts routine judicial case management work and assists with more complex caseloads.
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
• Participates in formal and on-the-job training to develop knowledge of judicial case management principles, court operations, and applicable rules, procedures, and case processing requirements.
• Learns and applies case management practices and techniques, such as case type identification, case flow management, courtroom processes, procedures and protocols, management of legal and court records, review of filings for procedural compliance, preparation of judicial orders, event tracking and monitoring, and caseload management.
• Identifies problems with documents and case files, alerts supervisor, and assists in correcting and locating related information, files, and documents.
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather and provide information on cases and respond to procedural questions.

Skills

Caseload management

Legal processes

Case documentation

Communication skills

Training adaptation

Tools

Automated information system

Job description

Summary Statement

This is the entry level of caseload management work learning the legal processes and procedures and case management functions while performing the full range of case management activities for Landlord Tenant cases as part of the newly created Eviction Diversion program at the Justice of the Peace Court.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Essential Functions

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.
• Conducts routine judicial case management work and assists with more complex caseloads.
• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.
• Participates in formal and on-the-job training to develop knowledge of judicial case management principles, court operations, and applicable rules, procedures, and case processing requirements.
• Learns and applies case management practices and techniques, such as case type identification, case flow management, courtroom processes, procedures and protocols, management of legal and court records, review of filings for procedural compliance, preparation of judicial orders, event tracking and monitoring, and caseload management.
• Identifies problems with documents and case files, alerts supervisor, and assists in correcting and locating related information, files, and documents.
• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather and provide information on cases and respond to procedural questions.

Job Requirements

• Six months’ experience in managing cases as they move through the legal process.
• Six months’ experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Knowledge of narrative report writing.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check

A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.