Network Operations Center (NOC) Technician IIII

Leidos; Scott Air Force Base (IL); On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a NOC Technician III for the DISA DGOC support at Scott AFB, IL. You will monitor and troubleshoot the DISN/IP networks, ensuring 24/7 availability and adherence to SLAs.

You will create and manage Remedy tickets, analyze alarms, identify fault conditions, and coordinate with service providers to restore services promptly while keeping leadership informed with continuous situational awareness.

Qualifications

• Active Secret clearance with ability to obtain Top Secret clearance.
• Must have DoD-8570 IAT Level 2 certification at start date.
• Ability to work in a 24/7 operation and monitor multiple tools.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.

Responsibilities

• Create and update tickets using Remedy.
• Monitor network events and element failures 24/7 across tools.
• Perform incident correlation and fault analysis to determine root cause.
• Identify faulty elements and coordinate correction with providers.
• Restore services and verify resolution for all tickets.
• Provide 24/7 sustainment support and situational awareness to leadership.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

Routing

DSN/DRSN

Video Services

CISCO

Juniper

MSPP

DWDM

Optical Switching

General topology knowledge

Education

High school

DoD-8570 IAT Level 2

Tools

Remedy

CMDB

MS Office

Job description

Description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for Network Operations Center (NOC) Technician III at Scott AFB, IL.

Primary Responsibilities

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
• Proactively analyze alarms
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
• Identifying the fault condition and its impacts
• Isolating root causes
• Coordinating correction of fault situations regardless of the fault in the infrastructure
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
• Incident Analysis (Fault Isolation):
• Support the fault isolation process
• Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
• Support all customers to include providing global situational awareness support.
• Fault Correction:
• Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Network/Service Restoration:
• Restore networks and service to full operation
• Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• Identify failures that are attributable to a different causes and impacts
• Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
• Reroute routine circuits within 24 hours of notification
• Documenting reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrated knowledge of training, standard operating procedures, and tools within O&M
• Evaluates and provides feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M
• Effectively communicates with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

Basic Qualifications

• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.

Preferred Qualifications

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• IP architecture experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program

Required Education And Experience

• High school and 3-5 years of experience.

Pay Range

Pay Range $50,700.00 - $91,650.00

Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Pay and Benefits Statement

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Company Culture

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.