Jr. Support Technician

W. W. Grainger; Santa Ana (CA); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

18 PTO days annually + 6 holidays

6% 401(k) employer contribution

Employee discounts and tuition aid

Maternity/Paternity leave

Job summary

W. W. Grainger, Inc.

is a leading broad line distributor with operations primarily in North America and Japan. This onsite Santa Ana, CA role focuses on reviewing transactions and annotating data, delivering service to end-users, diagnosing and resolving technical issues, and supporting end-user needs with standard processes and knowledge base resources. The position is 100% onsite at the Santa Ana office, Monday-Friday.

Qualifications

• 1+ years relevant experience.
• Application Log Review (Foundational proficiency).
• Bug Reproduction Steps Documentation (Foundational proficiency).
• Certifications such as Cisco Certified Network Associate (CCNA), CompTIA A+ or others is a plus.
• Knowledge of product version troubleshooting and Knowledge Base Article creation is helpful.

Responsibilities

• Delivers service and support to end-users using and operates automated call distribution phone software.
• Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products.
• Gathers customer’s information and determines the issue by evaluating and analyzing the symptoms.
• Diagnoses and resolves technical issues.
• Researches required information using available resources.
• Follows standard processes and procedures.
• Redirects problems to appropriate resource.
• Offers alternative solutions, where appropriate, with the objective of retaining customers’ business.
• Follows-up and makes scheduled call backs to customers, where necessary.
• Stays current with system information, changes, and updates.

Skills

Experience

Log Review

Bug Reproduction Docs

CCNA / A+ certs

Version troubleshooting

Job description

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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $20– $37.50.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position provides essential services through two main responsibilities: reviewing transactions and annotating data. Some other duties can involve fielding support requests or helping prepare for deployments.

Provides technical problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The role provides additional context, coordination, and follow-through to ensure work is completed accurately and aligned to business needs. It also supports collaboration, documentation, and process consistency across Technical Support.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
This position is 100% onsite at the Santa Ana, CA office working Monday-Friday 5:30 AM - 2:00 PM.

You Will

• Delivers service and support to end-users using and operates automated call distribution phone software.
• Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products.
• Gathers customer’s information and determines the issue by evaluating and analyzing the symptoms.
• Diagnoses and resolves technical issues.
• Researches required information using available resources.
• Follows standard processes and procedures.
• Redirects problems to appropriate resource.
• Offers alternative solutions, where appropriate, with the objective of retaining customers’ business.
• Follows-up and makes scheduled call backs to customers, where necessary.
• Stays current with system information, changes, and updates.

You Have

• 1+ years relevant experience
• Application Log Review (Foundational proficiency)
• Bug Reproduction Steps Documentation (Foundational proficiency)
• Certifications such as Cisco Certified Network Associate (CCNA), CompTIA A+ or others is a plus
• Knowledge of product version troubleshooting and Knowledge Base Article creation is helpful

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.