Jr. Support Engineer (FT/REMOTE) (USC or GC req'd)

CorroHealth; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the healthcare industry seeks a Jr. Support Engineer to provide technical support and ensure system performance. This fully remote role involves troubleshooting, documentation, and collaboration with various teams, requiring a foundational understanding of operating systems and SQL. Ideal for an entry-level candidate seeking to grow in a supportive environment with competitive pay and benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Qualifications

• Basic understanding of operating systems (Windows, Linux).
• Familiarity with SQL, PowerShell, or Python is a plus.
• 1-2 years in support or recent technical education preferred.

Responsibilities

• Respond to and troubleshoot issues reported by users.
• Maintain and update documentation and generate performance reports.
• Collaborate effectively with teams and clients.

Skills

Troubleshooting

Communication

Customer Service

Attention to Detail

Education

Technical education

Tools

SQL

PowerShell

Python

JAMS

Job description

Jr. Support Engineer (FT/REMOTE) (USC or GC req'd)

Join to apply for the Jr. Support Engineer (FT/REMOTE) (USC or GC req'd) role at CorroHealth.

About Us:

Our purpose is to help clients exceed their financial health goals. We provide scalable solutions and clinical expertise across the reimbursement cycle, supported by leading technology to ensure accountability and success. We invest in your professional development to foster long-term careers, creating an environment that promotes growth and success.

Job Summary:

The Junior Support Engineer provides technical support, monitors systems, and assists in resolving operational issues for internal users and clients. This role involves troubleshooting, documentation, and collaboration with various teams to maintain system performance and ensure smooth operations. A foundational understanding of operating systems, SQL Server, and software applications, along with a focus on customer service, is required.

Key Responsibilities:

• System Monitoring and Support: Respond to and troubleshoot issues reported by monitoring systems or users promptly; assist in monitoring system performance; escalate issues when necessary.
• Documentation and Reporting: Maintain and update documentation; generate reports on system performance and incidents; document resolutions in the knowledge base.
• Collaboration: Communicate effectively with teams and clients; participate in team meetings; maintain professionalism and a positive attitude.

Skills Required:

• Basic understanding of operating systems (Windows, Linux), software applications, and hardware components.
• Familiarity with SQL, PowerShell, or Python is a plus; willingness to learn advanced skills.
• Strong troubleshooting, communication, customer service, and attention to detail skills.

Preferred Qualifications:

• Experience with ticketing/help desk systems (JAMS preferred), 1-2 years in support, or recent technical education.
• Exposure to scripting, automation, networking protocols, and security practices is beneficial.

Work Environment:

• Fully remote, collaborative, and interactive culture.
• On-call availability may be required outside regular hours.

We Offer:

• Competitive hourly wage ($25-$28/hr).
• Remote, full-time schedule with benefits including medical, dental, vision, 401K, disability, life insurance, parental leave, certification reimbursement, and paid time off.

Physical Demands:

Work involves computer use for extended periods, manual dexterity, and occasional lifting up to 20 lbs. Reasonable accommodations are available for disabilities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Healthcare