Jr. Project Manager, IT & Process Operations

Mariner; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Mariner Logistics in Coppell, TX is seeking a Project Manager, IT & Process Operations to plan, coordinate, and execute IT and process improvement projects that boost logistics efficiency. This full-time, on-site role requires collaboration with ops, data/reporting, and offshore development to deliver effective solutions.

The role oversees onboarding projects, leads internal IT initiatives, and designs Jira/Confluence/Hubspot workflows while expanding knowledge across Trackflo, Sage, Navix, and

Qualifications

• Bachelor's degree or equivalent.
• Proven initiative in prior roles, coursework, internships, or projects.
• Ability to work independently once ramped up.
• Analytical mindset—asks why, not just what.
• Strong written and verbal communication; customer-facing role.
• Experience in logistics or supply chain tech is a plus.

Responsibilities

• Own customer onboarding project management end-to-end (phased ramp — first 6 months).
• Lead internal IT projects and process improvement initiatives (EDI/system migrations, tooling rollouts).
• Administer Jira/Confluence & Hubspot — workflow design, board structure, and improvements.
• Gain knowledge across Trackflo, Sage, Navix, Turvo to guide solution design and data pulls.
• Coordinate cross-functional stakeholders to keep projects on schedule.
• Maintain project tracking hygiene and status reporting.
• Use analytics dashboards to track outcomes and identify root causes of issues.

Skills

Initiative

Independent work

Analytical mindset

Communication

Customer-facing

Logistics tech experience

Education

Bachelor's degree or equivalent

Job description

Company Description

Mariner Logistics is a Dallas-Fort Worth-based, asset-backed 4PL offering freight brokerage, managed transportation, and warehousing/fulfillment — combining owned trucks, trailers, and warehouse space with proprietary technology to give shippers the accountability a purely asset-light model can't.

Role Description

The Project Manager, IT & Process Operations is a full-time, on-site role based in Coppell, TX. This position is responsible for planning, coordinating, and executing IT and process improvement projects that support logistics and operational efficiency.

Core Responsibilities

• Customer Onboarding — Own customer onboarding project management end-to-end (phased ramp — first 6 months structured as a training/transition period).
• Internal Projects — Support and grow into leading internal IT projects and process improvement initiatives (EDI/system migrations, tooling rollouts, vendor implementations).
• Jira/Confluence & Hubspot — Own administration after ramp-up — workflow design, board structure, and process improvements — partnering with the application support team for technical builds like automations or workflow fixes.
• Application Portfolio — Build working knowledge across the broader application portfolio (Trackflo, Sage, Navix, Turvo) to guide solution design and pull/update data for projects.
• Stakeholder Coordination — Coordinate cross-functional stakeholders (ops, data/reporting, Leverage IT, offshore development) to keep projects on schedule.
• Project Tracking — Maintain project tracking hygiene and status reporting.
• Analytics — Use reporting/analytics dashboards to track project outcomes and help identify root causes of recurring issues.

Qualifications

• Bachelor's degree or equivalent.
• A track record of taking initiative — prior roles, coursework, internships, part-time work, or personal projects driven independently.
• Comfortable asking good questions and working independently once ramped, rather than needing constant direction.
• Analytical instinct — wants to know why something happened, not just what.
• Strong written and verbal communication; customer-facing role.
• Experience in logistics or supply chain tech a plus, not required.

• Hybrid role based in Coppell, TX — in office 3+ days per week
• Some travel required a few times per year

About Us

Mariner Logistics is a Coppell, Texas-based logistics provider built around a simple idea: shippers deserve more accountability than a traditional broker can offer. Founded in 2019, Mariner operates as an asset-based 4PL, combining freight brokerage, managed transportation, and warehousing and fulfillment with owned infrastructure — more than 300 company tractors, 800+ trailers, and over 1 million square feet of Class-A warehouse space. That ownership model means Mariner doesn't just orchestrate freight from the outside; it stands behind the outcome. The company serves fast-scaling companies across industries including pharma and life sciences, government and military, industrial manufacturing, retail, energy, and high-tech, and backs its operations with proprietary technology like Mariner Live for real-time visibility and a rigorous carrier-vetting program. With dedicated account teams (not rotating reps), 24/7 control tower coverage, and a culture that treats complexity as a competitive advantage, Mariner is scaling quickly under new CEO Justin Turner while staying true to its founding philosophy: one throat to choke, and it's ours.