Jr. Loan Officer

CCM CrossCountry Mortgage, LLC; Blue Ash (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K plan

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Blue Ash, Ohio is seeking a motivated Jr. Loan Officer to launch a career in the mortgage industry.

This entry-level position provides the essential tools and foundation for success and offers growth into the Loan Officer Training program. You will handle inbound leads, collect basic customer information, and support Licensed Loan Officers by coordinating communication and transferring identified customers through our corporate phone system.

Qualifications

• High School diploma or equivalent, preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Excellent prioritization and time management skills.
• Excellent communication, customer service and collaboration skills.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Effectively manage high volume of incoming phone calls.
• The Branch Marketing Specialist is responsible for gathering customer information and identifying customer needs to facilitate the transfer of leads to Licensed Loan Officers.

Skills

Customer service

Communication

Time management

Prioritization

Collaboration

Education

High School diploma

Tools

Microsoft Office Suite

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Jr. Loan Officer position is an entry level position to begin a career in the mortgage industry. This position provides the essential tools and foundation for career success and maintains the utmost level of customer satisfaction. The Jr. Loan Officer has the opportunity for growth into the Loan Officer Training program.

Job Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Effectively manage high volume of incoming phone calls.
• The Branch Marketing Specialist is responsible for gathering customer information and identifying customer needs to facilitate the transfer of leads to Licensed Loan Officers.

Qualifications and Skills

• High School diploma or equivalent, preferred.
• Proficient in Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook).
• Excellent prioritization and time management skills.
• Excellent communication, customer service and collaboration skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team! Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.