Jr IT Generalist

Nonprofit Westchester; City of White Plains (NY); Hybrid; USD 63,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Long-term disability

403(b) employer contribution

Student loan repayment assistance

Paid parental leave

WFH up to 2 days/week

Job summary

Legal Services of the Hudson Valley (LSHV) seeks a Junior IT Generalist (Temp) to support IT operations across multiple offices, focusing on desktop support, asset management, and helpdesk services. The role requires hands-on experience across systems and hardware, with the ability to travel between offices as needed.

The position offers a competitive salary of $63,000 to $69,000 DOE, a comprehensive benefits package, and potential partial work-from-home after probation.

Qualifications

• Bachelor’s degree in IT/CS or related field preferred.
• 2–3 years of IT helpdesk or systems administration experience.
• Broad IT knowledge across systems, hardware, and software.
• Proficiency in Windows 10/11, Office 365, Azure, Intune, and AD.
• Familiarity with VPNs, TCP/IP, DNS, and firewall basics.

Responsibilities

• Provide desktop and endpoint support across multiple sites.
• Asset management and inventory tracking.
• On-site and remote end-user assistance.
• Assist with system upgrades and documentation.
• Manage helpdesk tickets and escalation when needed.
• Travel between LSHV offices as required.

Skills

Broad IT knowledge

Troubleshooting

Customer service

Independent work

Education

Bachelor’s degree in IT/CS or related field

2–3 years IT helpdesk experience

Tools

Windows 10/11

Office 365

Azure

Intune

Active Directory

VPN setup

Networking basics

Job description

For more than 50 years, Legal Services of the Hudson Valley (LSHV) has been providing free, high-quality legal counsel in civil matters when basic human needs are at stake, including eviction and foreclosure prevention, domestic violence, disability, elder law, healthcare, consumer fraud and more. Our services support almost 600,000 poor and low-income families and individuals who cannot afford an attorney in our seven-county service area. With the gap separating those who can and cannot afford legal representation widening each day, we work to ensure that everyone has equal access to justice, regardless of their ability to pay. As the only provider of comprehensive civil legal services in the lower and mid-Hudson Valley (Westchester, Putnam, Dutchess, Rockland, Orange, Ulster and Sullivan), LSHV is proud to have handled over 12,000 cases impacting over 27,000 household members including over 10,000 children last year. LSHV is made up of ten offices, and a dedicated and highly skilled staff of attorneys, paralegals, and administrative professionals.

Legal Services of Hudson Valley is dedicated to building a highly skilled workforce that reflects the diverse communities we serve and where everyone feels supported to bring their authentic selves to work. We are committed to racial justice and promoting equity for all, and we continuously review and strengthen our processes and practices to support our staff, clients and the communities we serve. Respect is a cornerstone of relationships among our staff. Our employee resource groups are self-directed and provide a space for members to support one another and their shared vision. We encourage applications from people of all identities and backgrounds.

Position Overview

The Junior IT Generalist (Temp) will support LSHV’s IT operations with a focus on desktop support, endpoint management, asset tracking, infrastructure maintenance, and helpdesk support. This role is ideal for someone with broad IT knowledge and hands-on experience across systems and hardware, who can work independently and travel between LSHV offices as needed.

Role Focus Areas

Asset Management

• Assist with the tracking and management of IT assets across all sites.
• Assist with proactive replacement of end-of-life laptops.
• Retrieve and decommission outdated equipment.
• Maintain and update loaner laptops.
• Configure and support endpoints (laptops, desktops).
• Provide on-site support for tasks not covered by permanent staff.

End-User Support

• Deliver responsive and professional support to staff across all locations.
• Troubleshoot hardware and software issues in person and remotely.
• Assist users with system access, application usage, and general IT inquiries.
• Provide onboarding support for new employees, including hardware setup and account provisioning.

Temporary IT Support

• Deliver general IT support with a focus on desktop and endpoint tasks.
• Assist with asset cleanup and documentation.

Helpdesk Management (As Needed)

• Assist in managing helpdesk ticketing systems.
• Monitor and prioritize incoming support requests.
• Ensure timely resolution and communication with end users.
• Escalate complex issues appropriately.

Special Projects

• Participate in IT-related projects as assigned, including system upgrades, equipment deployments, and documentation initiatives.
• Collaborate with IT leadership to support organizational technology goals.
• Clean up obsolete groups in Microsoft Entra.
• Implement standardization and improvements to enhance identity and access management.

Infrastructure Maintenance

• Support general upkeep of IT infrastructure across office locations.
• Perform routine hardware maintenance and replacements (e.g., USB backup batteries).
• Assist with cleanup, organization, and decommissioning of legacy equipment and data rooms.
• Contribute to maintaining a safe, efficient, and well-documented IT environment.

Other Duties as Assigned

• Perform additional IT-related tasks as requested to support the needs of the department and organization.

Qualifications/Education

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum 2–3 years of experience in IT helpdesk or systems administration.
• Broad IT knowledge across systems, hardware, and software.
• Proficiency in Windows 10/11, Office 365, Azure, Intune, and Active Directory.

Familiarity with networking protocols (TCP/IP, DHCP, DNS), VPN setup, and firewall management.

• Experience with low-voltage infrastructure tasks preferred.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently while also working collaboratively in a team environment.
• Excellent interpersonal, oral and written communication, and customer service skills.
• Must be able to lift up to 50 lbs. (servers, batteries, monitors).
• Valid driver’s license and access to a vehicle for travel and transporting equipment between LSHV locations.

Salary:$63,000 to $69,000 DOE, union scale, with excellent benefits that include medical, dental, vision, life insurance, and long-term disability coverage, as well as a defined contribution to a 403 (b), loan repayment assistance, and paid parental leave. After a brief probationary period, this position may permit work from home up to two days per week. Professional development includes access to job-related training, a Mentoring Program, and an Emerging Leaders Program.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please email us at [e-mail] or call 914-949-1305 This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned.