Jr. IPOC Specialist

Chenega MIOS SBU; Springfield (VA); On-site; USD 37,000 - 40,000; Full time

Job summary

Chenega MIOS SBU in Springfield, VA is seeking a Jr. IPOC Specialist to provide IT and customer service support for federal clients, including VTC and telecom services.

You will prepare daily status reports, track system progress, diagnose issues, and guide users through troubleshooting steps. Background screening will be conducted.

Qualifications

• Bachelor’s Degree OR Associate’s Degree OR High School Diploma with 1+ years IT experience OR 3+ years military experience OR 1+ years gov’t agency work experience.
• Experience with ServiceNow and in the Intelligence Community.
• Exhibit excellent customer service, organizational, and time management skills.
• Ability to obtain DoD 8140 (IAT Level I) within 6 months of hire; TS/SCI clearance is required.

Responsibilities

• Provide daily status reports and graphical reporting aids.
• Track system progress in detailed reports and email updates to leadership.
• Assist in providing technical assistance for computers, hardware, or software.
• Respond to queries, run diagnostics, and implement solutions.
• Respond to email or chat messages for customers seeking help.
• Walk customers through problem-solving processes.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issues are resolved.
• Create tickets in the incident management system for all support calls.

Skills

Customer service

Communication

Time management

Problem solving

Microsoft Office

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma

Military experience

Government experience

Tools

ServiceNow

Job description

Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Summary

Jr. IPOC Specialist Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level! Chenega Agile Real‑Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Role Overview

The Jr. IPOC Specialist provides superior customer service in support of customer requests, supporting high‑visibility customers and partners with VTC and telecommunication services.

Responsibilities

• Provide daily status reports and graphical reporting aids completed and modified to meet department needs.
• Keep track of system progress in detailed reports and email reports to appropriate leadership for review and status update.
• Assist in providing technical assistance and support related to computer systems, hardware, or software.
• Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Respond to email or chat messages for customers seeking help.
• Walk customers through problem‑solving processes.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issue(s) were resolved.
• Gain feedback from customers about system usage.
• Run reports to determine malfunctions that continue to occur.
• Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
• Utilize Attempt First Call Resolution (FCR) for all requests received.
• Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
• Other duties as assigned

Qualifications

• Bachelor’s Degree OR
• Associate's Degree OR
• High School Diploma and 1+ years of Information Technology experience OR
• 3+ years of Military experience OR
• 1+ years of experience in a government agency work environment
• Relevant experience with the following:
  • Operational experience with ServiceNow
  • Experience within the Intelligence Community
• Exhibit excellent customer service, organizational, and time management skills
• Ability to obtain DoD 8140 (formerly 8570.01‑M) IAT Level I: A+ CE, CCNA‑Security, CND, Network+ CE, SSCP, within 6 months of hire
• TS/SCI clearance required.
• Successfully pass background and drug screening

Preferred Qualifications

• Master’s Degree
• Active CompTIA Security+ Certification

Knowledge, Skills And Abilities

• Ability to obtain CI poly
• Ability to work Monday - Friday from 2:00 p.m. - 10 p.m. EST
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

• Chenega MIOS web site - www.chenegamios.com
• Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
• LinkedIn - https://www.linkedin.com/company/1472684/
• Facebook - https://www.facebook.com/chenegamios/

Estimated Salary/Wage

USD $26.83/Hr. Up to USD $28.85/Hr.