Jr Help Desk Support Specialist

Cimarron Software Services, Inc.; Huntsville (AL); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Educational reimbursement

Wellness program

Job summary

Cimarron Software Services, Inc. is seeking a Jr Help Desk Support Specialist to support the Missile Defense Agency on the IRES contract at Redstone Arsenal in Alabama. This is a 100% onsite, full-time position with clear advancement paths and the chance to work with Enterprise Service Desk processes.

Ideal candidates will have 6+ years of general work experience, IT exposure, DoD 8570 IAT Level II certification or higher, and the ability to obtain a Secret clearance. U.S.

Qualifications

• U.S. citizenship required due to facility security.
• Pre-employment background check and drug screening.
• Ability to obtain a Secret Clearance.
• 6+ years of general full-time work experience.
• 6+ months of IT experience.
• Experience in a customer-facing role.
• Experience with Microsoft Office and Access Database.
• Able to work independently and in a team.
• Experience with geographically dispersed teams.
• Hold DoD 8570 IAT Level II Certification or higher.

Responsibilities

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting for break/fix issues.
• Escalate and provide status updates to MDA customers.
• Support enterprise projects affecting Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the knowledge base to assist customers.

Skills

Customer-facing

Microsoft Office

Access Database

Independent work

Team collaboration

Dispersed teams

Secret Clearance

DoD 8570 IAT II

Tools

Remedy

Access Database

Job description

Jr Help Desk Support Specialist - (IJHDSS102126.2)

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Posting/External Job Title

Jr Help Desk Support Specialist

Location

Remote/Onsite/Hybrid

100% Onsite

Job Type

Full-time

# of Hires Needed

1

Education

None

Travel

Up to 10%

Security Clearance Required

Must be able to obtain and maintain a U.S. Security Clearance within a reasonable timeframe.

Pay Range (All offers will be based on experience)

$54,000 - 67,000/yr.

Position Introduction/Key Duties

Cimarron is seeking aJr. Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Redstone Arsenal in Alabama.

Key Duties:

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

Required/Desired Skills, Experience, and Education

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
• Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
• Ability to obtain a Secret Clearance.
• 6or moreyears of general (full-time) work experience.
• 6 or months of IT experience.
• Experience working in a customer-facing role.
• Experience with Microsoft Office and Access Database experience.
• Experience working independently and in a team-oriented, collaborative environment.
• Experience working with geographically dispersed teams.
• Hold DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)

Desired Skills, Experience, and Education:

• Experience with Remedy.
• Possesses an ITIL v3 Foundations certification.

This position is anticipated to close to applications on October 28, 2026. If the application window is extended, this posting will be updated.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Resumes should list employment dates in month/year format (e.g., "January 2020 – March 2024") for each position to meet customer and contract documentation requirements.

Cimarron offers an outstanding Benefits Package including:

• Major Medical and Hospitalization
• Vision Care
• Preventive Care
• Ancillary Benefits
  • Life Insurance and AD&D
  • Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance
  • Voluntary Additional Life and Dependent Life Insurance
• 401(k) with Company Matching
• Flexible Spending Accounts
• Direct Deposit
• Other Benefits
  • Paid Time Off (PTO) and Holiday Leave
  • Education Reimbursement
  • Wellness Program

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