Jr. Customer Success Analyst (Data Focus)

webfx.com; Harrisburg (Dauphin County); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Pet-friendly office

On-site fitness center

Generous paid time off

Profit sharing

Merit-based promotions

Job summary

A digital marketing agency located in Harrisburg, PA, is seeking a Junior Customer Success Analyst (Data Focus) to provide client consultations, manage data tracking, and develop a deep understanding of the agency's product suite. Ideal candidates hold a relevant degree and have a passion for data and technology. The position offers a hybrid work environment, competitive salary, and ample growth opportunities.

Qualifications

• Bachelor’s degree in Marketing, Business, or related fields required.
• GPA above 3.4 preferred.
• Entry-level experience in related fields preferred.

Responsibilities

• Provide demonstrations and walkthroughs for clients.
• Educate clients on achieving their goals.
• Perform quality assurance for client's tech stack.
• Consult on internal WebFX technology.

Skills

Customer service or client relations experience

Ability to translate complex technical information

Experience with digital marketing/advertising

Knowledge of Google Analytics

Experience with CRMs (e.g. Salesforce)

Strong analytical skills

Education

Bachelor’s Degree in relevant field

Tools

Google Analytics

Google Tag Manager

CRM Software

Job description

Overview

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 9x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company with team members around the globe (representing 18+ countries). We are committed to growing strategically and sustainably, and to growing our team of the Best Coworkers.

We are looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, committed to driving business growth for our clients, and we want people who take pride in their work and want to be part of a company that does too.

A Potential Fit

You Might Be a Great Fit For This Position if You Have…

A Bachelor’s Degree

Successful FXers in this role have majored in Marketing, Business, Statistics, Mathematics, Business Analytics, Data Science, Management Information Technology, and beyond

GPA above 3.4

A Few Related Skills and Experiences

(This is an entry-level role, and experience in every one of these areas is not required - we will train you on what you need to know. But the following skills/experience are awesome to have and will help get your career off to a running start):

• Part-time/summer job/internship experience is a must
• Customer service or client relations experience
• Experience in creating reports and analyzing data
• Ability to translate complex technical information into simple terms
• Experience with digital marketing/advertising
• Experience with Google Analytics, Google Tag Manager, and Google Ads
• Experience with CRMs such as Salesforce, Hubspot, Pipedrive, etc

Any of these Signature FXer Traits!

• You have a passion for all things data and technology - you especially love communicating about these topics with others
• You have an interest in the web and stay up-to-date on new and developing technologies
• You are a professional, dependable, and independent worker with a strong work ethic
• You’re self-motivated, thrive on challenges, and enjoy getting things done
• You have an eye for detail and dedication to high-quality work
• You have an exceptional level of follow-through
• You are a proactive, creative problem-solver who faces challenges with a can-do mindset
• You possess excellent time/project management skills
• You have solid analytical skills and a knack for making data-driven decisions
• You work with a sense of urgency and can consistently meet deadlines
• You are an outstanding communicator and possess strong interpersonal skills
• You are a lifelong learner who loves to grow and stretch outside of your comfort zone, and are always looking to improve your skills

If any of these sound like you, then we want to hear from you! We are committed to growing 1% better everyday, and we believe working at WebFX could quite possibly make your life 1(00)% better - after all, you would be surrounded by the Best Coworkers in PA.

In This Role, You’ll Get To…

• Provide demonstrations and walkthroughs for clients to review our proprietary software, RevenueCloudFX
• Work directly with a portfolio of clients as a direct point of contact at WebFX, educating them through clear communication, and helping them achieve their goals
• Develop an expert-level understanding of WebFX's product suite
• Perform consulting with clients on internal WebFX technology, as well as external tools such as Google Analytics/Google Tag Manager, CRMs, and other data-tracking platforms
• Recommend and configure data tracking platforms and functions for clients
• Perform quality assurance for a client's tech stack
• Communicate with internal WebFX Account Managers to consult on client goals and data tracking
• Work with our internal Martech development team to assist in the creation of client tech integrations and marketing automations

A Typical ‘Day in the Life’ Might Consist of:

• 10% updating internal Account Managers on client data tracking and WebFX product functionality
• 10% partnering with our MarTech developers to help build out client integrations
• 30% planning and configuring marketing technology solutions to meet specific client needs
• 50% communicating and consulting with clients
• 100% pursuing your own personal best while delivering real-world impact for our clients

Note: The Jr. Customer Success Analyst (Data Focus) is a client-facing position

What You’ll Get From Us!

What You’ll Get From Us

• Opportunities to Learn and Train With Our Team
• Our “Bootcamp” training program will be provided for new FXers to learn, grow and develop both in and out of the office in the specific hard skills necessary to be successful in their position
• World-class on-the-job training from the experts and ongoing personal learning and development
• On-site, state-of-the-art training amenities to facilitate trainings, industry-related updates, and monthly Lunch-and-Learns

A Place to Grow Your Career

WebFX grew 250%+ over the past 3 years, and we promote almost exclusively internally. Merit-based promotional opportunities are abundant for new FXers who meet or exceed position performance metrics.

In-Person Experience Alongside Our Team of Industry Experts

This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for evolution as FXers advance in their career tenure.

Potential Promotional Path

• DataTech Solutions Architect
• Lead DataTech Solutions Architect
• Senior DataTech Solutions Architect

Compensation

$47,000 -$50,000 (potentially higher based on work experience)

Why Choose WebFX?

• We've been named the Best Place To Work in Pennsylvania 9 times
• We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA and we’re continuing to grow
• Entry-level roles - over 90% of our openings are open to brand new college grads
• Flexible Schedule (start your day between 8 and 10 am)
• Pet Friendly Office
• Profit Sharing
• On-site cappuccino machine and coffee bar
• Surprise catered breakfasts, lunches, and snacks
• On-site Yoga sessions
• On-site Fitness Center
• 150% Company Match Of Personal Charity Donations
• Our culture and growth initiatives
• Supplemental Insurance
• 100% Company Match 401K (up to 4%)
• Generous Paid Time Off
• Employee Wellness Program and fitness challenges
• Learn through FXLearns Library with growth books
• Humanitarian Trips
• Health/Vision/Dental Coverage
• New Parent Support
• Casual Dress Code
• Home Buyer Program
• Personal Desk Fund
• Green Commute Benefits
• Pawternity Leave
• Merit-based promotions

Check out our culture on social media: Instagram, Twitter, Facebook.

You don\'t need to apply more than once even if you\'re interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, focused on giving both candidates and ourselves opportunities to get to know each other. Our goal is to find a mutually beneficial fit where the FXFamily is the right fit for your career goals. Interested in joining the FXFamily? Apply now!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people are supported, respected, and encouraged to excel within STEM careers. Our goal is to empower our team to achieve their personal best and provide equal opportunity regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here.