Jr Concierge - Part Time

Jet Linx Aviation; Wheeling (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Jet Linx is seeking a Jr Concierge in Wheeling, IL to provide on-site support for base duties and ensure a welcoming, well-maintained environment for clients. You will assist with stocking, greet clients, and assist with vehicle operations, while adhering to service standards.

The role requires strong communication, attention to detail, ability to work non-standard hours including nights, weekends, and holidays, and a willingness to research and resolve issues to enhance client satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1 year of professional customer service experience preferred.
• Aviation industry experience or interest preferred.

Responsibilities

• Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
• Proactively communicate, document, and resolve complaints, escalating to management as necessary.
• Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
• Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
• Regular and predictable on-site attendance required.
• Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Aviation industry interest

Tools

Microsoft Office Suite

Job description

Summary:

The Jr Concierge provides on-site support for all base duties as needed.The Jr Concierge show attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Duties & Responsibilities:

1. Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
2. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
3. Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
4. Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
5. Regular and predictable on-site attendance required.
6. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
7. Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Establish and maintain effective relationships with clients
• Utilize client information for problem resolution and improvements in service
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Ability to work both independently and as part of a team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
• Proficient with Microsoft Office Suite
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Ability to handle and maintain confidentiality of sensitive information
• Operate office equipment as needed

Education and Work Experience:

• High school diploma or equivalent required
• 1 year of professional customer service experience in an environment with elevated service standards preferred
• Aviation industry experience or interest preferred

Physical Requirements:

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
• Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements:

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US

Compensation:

Jet Linx offers a competitive compensation and benefits package to team members. Starting hourly wages for this position ranges from $20 to $30 /hour.Actual hourly rates are provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.