Jr Concierge - Part Time

Jet Linx Aviation; Nashville (TN); On-site; USD 57,308,000 - 85,962,000; Full time

Job summary

Jet Linx Aviation in Nashville seeks a Jr Concierge to provide on-site support and uphold the base’s service standards. You will assist with front-of-house duties, stock management, and guest interactions while ensuring a polished, welcoming environment.

The role requires the ability to work non-standard hours, weekends, and holidays, with a focus on attention to detail and customer satisfaction in a fast-paced aviation setting.

Qualifications

• High school diploma or equivalent.
• 1 year of professional customer service experience preferred.
• Aviation industry experience or interest preferred.

Responsibilities

• Purchase stock per Jet Linx standards and submit accurate expense reports.
• Communicate, document, and resolve complaints, escalating when necessary.
• Operate client vehicles cautiously around property and aircraft/ground equipment.
• Ensure lobby, meeting areas, entryways and restrooms are clean, organized and inviting.
• Maintain regular, on-site attendance.
• Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
• Perform other duties as assigned.

Skills

Customer service

Communication

MS Office

Teamwork

Attention to detail

Problem solving

Time management

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Summary

The Jr Concierge provides on-site support for all base duties as needed.The Jr Concierge show attention to detail when regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.

Duties & Responsibilities

1. Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
2. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
3. Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
4. Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
5. Regular and predictable on-site attendance required.
6. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
7. Perform other duties as assigned.

Knowledge, Skills & Abilities

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Establish and maintain effective relationships with clients
• Utilize client information for problem resolution and improvements in service
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Ability to work both independently and as part of a team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
• Proficient with Microsoft Office Suite
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to multi-task and complete work within assigned timelines under minimal supervision.
• Self-motivated and willingness to take initiative to research and resolve problems
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Ability to handle and maintain confidentiality of sensitive information
• Operate office equipment as needed

Education and Work Experience

• High school diploma or equivalent required
• 1 year of professional customer service experience in an environment with elevated service standards preferred
• Aviation industry experience or interest preferred

Physical Requirements

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
• Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US

Compensation

Jet Linx offers a competitive compensation and benefits package to team members. Starting hourly wages for this position ranges from $20 to $30 /hour.Actual hourly rates are provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.