Jr Application Support Engineer (WordPress, PHP, Symfony)

The Judge Group; Brea (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a motivated Jr Application Support Engineer to bridge business operations and IT. This role involves supporting CRM and web applications, ensuring effective communication and resolution of technical challenges. The ideal candidate will have foundational knowledge of CRM systems and strong communication skills.

Qualifications

• Minimum of 2 years experience in application or IT support.
• Familiarity with ticketing systems and CRM applications.

Responsibilities

• Provide support for Microsoft CRM inquiries and web portal applications.
• Act as a liaison between business and IT teams.
• Monitor and resolve support tickets related to applications.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Service

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Jira

Job description

Jr Application Support Engineer (WordPress, PHP, Symfony)

Our client is seeking a motivated and technically skilled Jr Application Support Engineer to join their team. This role is crucial in bridging the gap between business operations and the IT department, ensuring seamless communication and effective resolution of technical challenges related to key applications. The ideal candidate will possess foundational knowledge of CRM systems, experience with platforms such as WordPress and Symfony, and demonstrate strong communication skills to collaborate effectively across various departments.

Key Responsibilities:

1. CRM Application Support: Provide support for Microsoft CRM inquiries, troubleshooting issues, and escalating complex problems related to CRM software integrations.
2. Business & IT Liaison: Act as a communication bridge between business stakeholders and the IT team, translating technical issues into understandable language.
3. Web Portal Application Support: Support web portal applications built on PHP (Symfony) and WordPress, troubleshooting issues and escalating complex matters.
4. Incident Management: Monitor and resolve support tickets related to CRM and web applications, collaborating with senior IT staff.
5. Documentation: Maintain technical documentation on application configurations, workflows, and troubleshooting procedures.
6. Training Support: Provide user guidance and training on application features and troubleshooting basics.
7. Issue Tracking & Reporting: Track recurring issues, analyze root causes, and report on ongoing technical issues and resolutions.

Requirements:

1. A minimum of 2 years of experience in application or IT support involving troubleshooting and supporting users of software applications.
2. Familiarity with ticketing systems; exposure to Jira is beneficial.
3. Communication Skills: Excellent written and verbal communication, with ability to convey technical info to non-technical audiences.
4. Problem-Solving Skills: Strong analytical skills to identify issues and implement solutions efficiently.
5. Attention to Detail: Accurate documentation of issues and resolutions.
6. Customer Service: Commitment to providing high-quality support to users.

Preferred Skills:

1. CRM Knowledge: Understanding of CRM systems like Salesforce or Microsoft Dynamics.
2. Knowledge of Microsoft Dynamics CRM integrations.
3. Basic Web Application Development and SDLC concepts.
4. Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

This is a 6-12 month contract position, with potential for extension. Candidates must be local to Brea, CA / Anaheim, CA metro. No C2C arrangements.