Jr Application Analyst

Grady Health System; Georgia; Remote; USD 50,000 - 70,000; Full time

Job summary

Grady Health System is seeking a Jr. App Analyst to design, build, test, validate, and support Hospital Billing applications, gaining in-depth knowledge of system workflows and clinical/revenue processes.

You will collaborate with department representatives to map future workflows and implement them across the system. The role requires 2+ years in IT or healthcare, a high school diploma or equivalent, and EPIC Hospital Billing certification preferred.

Qualifications

• High School diploma/GED OR Associate degree/2 years college coursework. Prefer Bachelors degree in IT
• At least 2 years of experience in IT or healthcare
• EPIC Hospital Billing certification preferred
• Hospital revenue cycle system capabilities to address process requirements

Responsibilities

• Act as the primary resource dedicated to development of application design, validation, build, testing, and support inclusive of expanding on all workflows and build knowledge.
• Demonstrate an understanding of and performs analysis of all workflows from an intra and inter-disciplinary perspective and knowledgeable of key workflows outside of team's scope.
• Complete analysis, system build, testing, and support tasks. Present workflows/issues/resolutions, fields system, or workflow questions, and demonstrate key functionality according to clinical/operational/revenue priorities communicated by Clinical Manager, Project Management, key stakeholders, and decision-makers.
• Meet timeline and quality expectations on tasks, appropriately documents workflows, decisions, issues/risks/resolutions, and meeting minutes as assigned and reports on progress continuously. Attend weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.
• Troubleshoot reported problems and identify potential system enhancement needs or opportunities for end-user refresher training.
• Proactively communicate if timeline or quality expectations cannot be met, proposes solutions/alternatives, escalates issues, and/ or communicates the need for help or additional resources in advance and communicates immediate production support issues.
• Review and test build and new releases/enhancements prior to implementing in the production environment and maintains established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.
• Initiate/demonstrate intra and inter-team communication and knowledge sharing while collaborating with training on ensuring curriculum is aligned with the system build and work flows.
• Contribute to preparation of testing scripts and materials and perform unit, integrated, and other testing tasks. Conduct testing in a structured manner and documents testing results.
• Provide occasional on-call coverage including after hours and weekends to support the needs of the organization. Provide on-site support as needed during Go-live/Downtime events.

Education

High School diploma/GED OR Associate degree/2 years college coursework. Prefer Bachelors degree in IT

At least 2 years of experience in IT or healthcare

EPIC Hospital Billing certification preferred

Hospital revenue cycle system capabilities to address process requirements

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

What it is?

The Jr. App Analyst designs, builds, tests, validates, and supports Hospital Billing applications. They are responsible for obtaining and maintaining in-depth knowledge of the application functionality, and acquiring knowledge of the operational/revenue workflows to be implemented on the system. Jointly with each other and with the department representatives, they design a future-state workflow and build the system to support the new workflow. They work with each other in workgroups, and across interdisciplinary workgroups, to accomplish these goals as a team.

What you do?

• Act as the primary resource dedicated to development of application design, validation, build, testing, and support inclusive of expanding on all workflows and build knowledge.
• Demonstrate an understanding of and performs analysis of all workflows from an intra and inter-disciplinary perspective and knowledgeable of key workflows outside of team's scope.
• Complete analysis, system build, testing, and support tasks. Present workflows/issues/resolutions, fields system, or workflow questions, and demonstrate key functionality according to clinical/operational/revenue priorities communicated by Clinical Manager, Project Management, key stakeholders, and decision-makers.
• Meet timeline and quality expectations on tasks, appropriately documents workflows, decisions, issues/risks/resolutions, and meeting minutes as assigned and reports on progress continuously. Attend weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.
• Troubleshoot reported problems and identify potential system enhancement needs or opportunities for end-user refresher training.
• Proactively communicate if timeline or quality expectations cannot be met, proposes solutions/alternatives, escalates issues, and/ or communicates the need for help or additional resources in advance and communicates immediate production support issues.
• Review and test build and new releases/enhancements prior to implementing in the production environment and maintains established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.
• Initiate/demonstrate intra and inter-team communication and knowledge sharing while collaborating with training on ensuring curriculum is aligned with the system build and work flows.
• Contribute to preparation of testing scripts and materials and perform unit, integrated, and other testing tasks. Conduct testing in a structured manner and documents testing results.
• Provide occasional on-call coverage including after hours and weekends to support the needs of the organization. Provide on-site support as needed during Go-live/Downtime events.

What you bring?

• High School diploma/GED OR Associate degree/2 years college coursework. Prefer Bachelors degree in IT
• At least 2 years of experience in IT or healthcare
• EPIC Hospital Billing certification preferred
• Hospital revenue cycle system capabilities to address process requirements

Please note: While this position is remote, we're only able to hire candidates who reside in Georgia, Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.