Sr. Application Analyst-EPIC MyChart

Grady Health System; Atlanta (GA); Remote; USD 90,000 - 140,000; Full time

Job summary

Grady Health System in Atlanta seeks a Sr. Application Analyst responsible for design, build, test, validation, and ongoing support of Epic MyChart applications within Digital Engagement Solutions.

They will gain in-depth knowledge of application functionality and operational workflows to design future-state processes. Key duties include obtaining Epic certification, providing on-site Go-live support, documenting procedures, and delivering training to IT staff and users.

Qualifications

• Bachelor level degree in information systems, computer science, business administration, or related field preferred.
• Strong experience with Epic Hospital Billing build/configuration/workflows.
• With Bachelor's: 4+ years in IT or healthcare; with Associate's or two years: 6+ years.
• Epic MyChart certification.

Responsibilities

• Obtains and maintains Epic certification for assigned module; provides function, design, and build expertise for implementation.
• Provides on-site Go-live support as needed during downtime events.
• Designs and builds future-state workflows by analyzing business/operational needs with department reps.
• Produces status reports to Lead Analyst/PM/IT leadership and coordinates team meetings.
• Develops and maintains documentation and procedures; provides training to IT staff and user clients.

Skills

Epic certification process

Epic MyChart knowledge

Healthcare IT experience

Education

Bachelor's degree in Information Systems/CS/Business Admin

Epic MyChart certification

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Summary
The Sr. Application Analyst has primary responsibility for design, build, testing, validation, and ongoing support of Epic MyChart applications in the Digital Engagement Solutions team. They are responsible for obtaining and maintaining in-depth knowledge of application functionality, and acquiring knowledge of the operational workflows to be implemented on the system. Jointly with each other and with the department representatives, they design a future-state workflow and build the system to support the new workflow. They work with each other in workgroups, and across interdisciplinary workgroups, to accomplish these goals as a team.

What you do?

• Obtains and maintains Epic certification in assigned application module. Provides Epic product function, design, and build expertise and experience needed for successful product implementation.

• Provides on-site support as needed during Go-live/Downtime events.

• Serves as the primary resource dedicated to application design, validation, and build within assigned area. Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration.

• Provides demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned. Coordinates/facilitates organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.

• Develops, supports, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate.

• Works flexible hours, carries pager/provides on-call coverage including after hours and weekends to support the needs of the organization if need be.

Qualifications

• Bachelors degree in Information Systems, Computer Science, Business Administration or related field preferred.

• Strong experience in Epic Hospital Billing build/configuration/workflows.

• With Bachelor's: 4 or more years job related experience in information technology or healthcare. With Associate's or two years college level course work: 6 or more years.

• Epic My Chart certification

#MyChart #Epic #certification

While this position could be remote, we're only able to hire candidates who reside in Georgia, Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.

Core Competencies

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.