Guest Service Representative -Joy Creator

Nothing Bundt Cakes; Kansas City (MO); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Vision insurance

Dental insurance

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Training & development

Opportunity for advancement

Competitive salary

Descripción de la vacante

Nothing Bundt Cakes is hiring a Guest Service Representative/Joy Creator to greet guests, share cake options, and ensure a memorable, joyful experience. You’ll handle orders, maintain displays, and assist with cake decorations while upholding cleanliness and safety standards.

We value energy, reliability, and the ability to multi-task in a fast-paced bakery environment. Flexible shifts and opportunities for advancement are available in our Kansas City location.

Formación

• Applicants must be 16 years of age or older.
• No formal education or work experience is required, though previous guest service experience is a plus.

Responsabilidades

• Greet walk-in and phone guests with warmth and enthusiasm to determine interests and needs.
• Educate guests on NbC cake options, sizes, flavors, pricing and promotions; upsell merchandise.
• Process guest orders accurately using the POS system and invite guests to join NbC Email Club.
• Maintain a clean and organized bakery presentation and replenish display cases.
• Assist the Crafter with cake decorations and packaging supplies as needed.
• Follow health and safety guidelines and NbC dress code and hygiene policies.
• Maintain reliable attendance and punctuality.

Conocimientos

Guest service

Interpersonal skills

Multitasking

Attention to detail

Diligence

Educación

No formal education required

Herramientas

Point-of-sale system

Descripción del empleo

Benefits

• Employee discounts
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Competitive salary
• Training & development

The Nothing Bundt Cakes (NbC) Guest Service Representative/Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative/Joy Creator is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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