Joy Creator: Warm Welcome & Celebration Specialist

Nothing Bundt Cakes; Houston (TX); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Nothing Bundt Cakes seeks a Joy Creator to warmly welcome guests, assist with cake selections, and ensure smooth order flow for celebrations. You will help guests order the right cake, manage orders, and contribute to a joyful bakery environment with friendly, creative celebration solutions.

You will work in a warm setting, assisting Crafting and other departments, while upholding brand standards and delivering excellent guest experiences. Must be able to lift 50 pounds.

Responsibilities

• Abides by NbC policies and procedures
• Upholds NbC's image and brand
• Keeps retail area stocked with Bundtlets, 8", and 10" cakes, and back-up sample trays
• Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
• Folds cake boxes
• Introduces walk-in guests to our bakery and provides guest tour presentations
• Assists guests with walk-in orders while using creative celebration solutions
• Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
• Assists phone guests by placing incoming orders
• Acts as last line of defense for ensuring brand standards are met
• Operates point of sale (POS) system with accuracy and efficiency
• Gathers guest email addresses
• Maintains a strong knowledge of NbC's products, prices, and promotions
• Keeps retail area clean, swept, and neatly merchandised
• Dusts all retail surfaces, including all counter tops, and POS stations
• Performs duties assigned by Crafting department such as fluffing bows and making design pieces
• Assists other departments as necessary
• Candidates must be able to lift 50 pounds.

Job description

Nothing Bundt Cakes seeks a Joy Creator to warmly welcome guests, assist with cake selections, and ensure smooth order flow for celebrations. You will help guests order the right cake, manage orders, and contribute to a joyful bakery environment with friendly, creative celebration solutions.

You will work in a warm setting, assisting Crafting and other departments, while upholding brand standards and delivering excellent guest experiences. Must be able to lift 50 pounds.