Joy Creator - Part Time or

Nothing Bundt Cakes; Mesa (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

401(k) matching

Employee discounts

Job summary

Nothing Bundt Cakes is looking for a Joy Creator to warmly greet guests, assist with in-store and phone orders, and help customers select the perfect cake for celebrations. You’ll learn flavors, sizes, pricing, and promotions, and confidently suggest extras like balloons or cards while following our service steps.

You will process orders with the POS system, invite guests to the loyalty program, keep the bakery tidy, and support teammates to ensure a joyful guest experience.

Qualifications

• Must be 16 years of age or older.
• No formal education or previous work experience is required.
• Previous guest service experience in a Bakery, restaurant, retail store, or similar environment is a plus - we'll teach the right person!

Responsibilities

• Greet every walk-in and phone guest with genuine warmth, enthusiasm, and a helpful attitude.
• Follow Nothing Bundt Cakes Sweet Steps of Service to create an exceptional guest experience.
• Learn our cakes, flavors, sizes, pricing, promotions, and retail merchandise so you can confidently help guests find exactly what they need.
• Recommend celebration extras such as balloons, candles, cards, and other merchandise.
• Accurately and efficiently process guest orders using our point-of-sale system.
• Invite guests to join the Nothing Bundt Cakes Loyalty Program and stay connected with upcoming promotions.
• Keep the Bakery clean, organized, stocked, and ready to welcome guests.
• Replenish merchandise and maintain an attractive cake display.
• Assist with preparing cake decorations and packaging supplies when needed.
• Follow all food safety, health, cleanliness, dress code, and company policies.
• Arrive on time and maintain dependable attendance.
• Jump in wherever needed to support your teammates and create a great Bakery experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Tech-savvy

Tools

POS system

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• 401(k) matching
• Employee discounts

Joy Creator – Guest Service Team Member

Training Location:

Training for this position will take place at our Gilbert Bakery, located approximately 5 miles away at 2285 E. Baseline Rd., Suite 103, Gilbert, AZ 85234.

Bring the Joy!

At Nothing Bundt Cakes, our Joy Creators are the heart of the guest experience! From helping someone choose the perfect cake for a birthday to adding the finishing touches to a special celebration, you’ll help make every visit memorable.

As a Joy Creator, you’ll welcome guests with genuine warmth, assist with in-store and phone orders, recommend cakes and celebration items, and make sure every guest leaves a little happier than when they arrived.

As a Joy Creator, you will:

• Greet every walk-in and phone guest with genuine warmth, enthusiasm, and a helpful attitude.
• Follow Nothing Bundt Cakes Sweet Steps of Service to create an exceptional guest experience.
• Learn our cakes, flavors, sizes, pricing, promotions, and retail merchandise so you can confidently help guests find exactly what they need.
• Recommend celebration extras such as balloons, candles, cards, and other merchandise.
• Accurately and efficiently process guest orders using our point-of-sale system.
• Invite guests to join the Nothing Bundt Cakes Loyalty Program and stay connected with upcoming promotions.
• Keep the Bakery clean, organized, stocked, and ready to welcome guests.
• Replenish merchandise and maintain an attractive cake display.
• Assist with preparing cake decorations and packaging supplies when needed.
• Follow all food safety, health, cleanliness, dress code, and company policies.
• Arrive on time and maintain dependable attendance.
• Jump in wherever needed to support your teammates and create a great Bakery experience.

Our Core Values:

Servant's Heart

• Go above and beyond for our guests and teammates.
• Be reliable, trustworthy, responsive, and willing to help.
• Put the success of the team and guest experience first.
• Treat others with humility, kindness, and empathy.

Spirit of a Champion

• Take pride in your work and bring a positive drive to succeed.
• Take initiative and ownership of your responsibilities.
• Work with a sense of urgency while maintaining our brand standards.
• Look for ways to improve and contribute to the team's success.

Genuine Connections

• Bring warmth, enthusiasm, and optimism to every interaction.
• Build positive relationships with guests and teammates.
• Listen actively and communicate clearly, openly, and respectfully.
• Help create an environment where people enjoy coming to work.

You’ll be a great fit if you:

• Are friendly, energetic, positive, patient, and comfortable talking with people.
• Enjoy helping others and creating memorable guest experiences.
• Can multitask while maintaining strong attention to detail.
• Are organized, dependable, and self-motivated.
• Can follow written and verbal instructions and ask questions when clarification is needed.
• Are comfortable learning new technology and using a point-of-sale system.
• Have basic math skills and can accurately handle U.S. currency.
• Can stand for extended periods and work comfortably in a fast-paced Bakery environment.
• Enjoy being part of a team and are willing to jump in wherever needed.

Requirements:

• Must be 16 years of age or older.
• No formal education or previous work experience is required.
• Previous guest service experience in a Bakery, restaurant, retail store, or similar environment is a plus - we'll teach the right person!

Work Availability:

Candidates should have flexibility to work a variety of shifts based on business needs, including mornings, evenings, weekends, and holidays.

If you're looking for a fun, fast-paced workplace where you can meet great people, develop valuable skills, and help make someone's day a little sweeter, we'd love to meet you.

Come join our team and help us Bring the Joy!

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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