Joy Creator / Guest Service Representative

Nothing Bundt Cakes; Beaverton (OR); On-site; USD 21,000 - 30,000; Part time

Job summary

Nothing Bundt Cakes in Beaverton, OR is seeking a Guest Service Representative to warmly greet guests and create a memorable experience. You will educate customers on cake options, assist with special orders, and process purchases with the POS system.

This role requires Weekday morning/afternoon availability, a friendly, energetic team player, and a commitment to guest satisfaction while following NbC standards for cleanliness and service.

Qualifications

• No formal education required; guest service experience a plus.
• Must be at least 16 years old.
• Driver's license and good driving record.
• Energetic, reliable and guest-focused.

Responsibilities

• Greet guests warmly and determine interests/needs using NbC service steps.
• Educate guests on cake options, pricing, and promotions; upsell merchandise.
• Process orders accurately with the POS system and invite sign-up to Email Club.
• Maintain a clean, organized bakery presentation and restock display cases.
• Assist with cake decorations/packaging and ensure health/safety adherence.
• Maintain reliable attendance and punctuality in daily operations.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Organized

Communication

Friendly demeanor

Tools

POS system

Cash handling

Job description

The Nothing Bundt Cakes (NbC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

** Weekday morning and afternoon availability is required.**

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

Servant’s Heart

Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Keeps the good of the team or guest ahead of personal interests or gain.

Displays humility and empathy in interactions with others.

Spirit of a Champion

Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

Projects warmth, enthusiasm and optimism that attracts others.

Builds positive, productive relationships with all team members.

Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
• Driver's license and good driving record