Journeyman Computer User Support Specialist (eVIP)

GovCIO; Miami (FL); On-site; USD 62,000 - 75,000; Full time

Job summary

GovCIO is seeking an experienced IT Support Specialist to provide rapid-response, high-touch support to Admiral and executive staff in a secure DoD environment.

You will diagnose hardware, software, and connectivity issues on end-user devices, configure enterprise mobility, and manage ADUC accounts with strong emphasis on rapid remediation.

Qualifications

• DoD 8570 IAT Level I certification required.
• Proficient with Windows operating systems and enterprise mobility devices.
• Exceptional verbal and written communication; ability to explain tech to non-tech users.

Responsibilities

• Provide rapid-response IT support to Admiral and executive staff for hardware, software, and connectivity issues.
• Diagnose and remediate problems on workstations, laptops, and peripherals.
• Manage and troubleshoot enterprise mobility devices (iPhone/iPad) for secure communications.
• Isolate complex issues and escalate to SIPR Helpdesk Lead when needed.
• Install and support Microsoft 365 apps, Adobe Acrobat, and core webmail environments.
• Administer ADUC, user accounts, permissions, and groups.
• Image, configure, test, and deploy end-user equipment.
• Provide remote support via VPN and MANTA.
• Track and manage IT service requests from start to finish.

Skills

DoD 8570 IAT I

Windows OS

ADUC administration

Strong communication

Independent prioritization

Tools

Microsoft 365

MANTA

VPN

ServiceNow

Job description

Responsibilities

• Provide rapid-response, high-touch IT support to the Admiral and executive staff to resolve all hardware, software, and connectivity issues immediately.
• Diagnose, troubleshoot, and remediate problems on unclassified workstations, laptops, and peripheral hardware.
• Manage, configure, and troubleshoot enterprise mobility devices, including iPhones and iPads, ensuring continuous secure communications.
• Isolate complex technical issues and smoothly isolate classified system disruptions to the SIPR Helpdesk Lead for advanced resolution.
• Install, maintain, configure, and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams), Adobe Acrobat, and core web mail environments.
• Administer user accounts, permissions, and group memberships utilizing Active Directory Users and Computers (ADUC).
• Image, configure, test, and deploy end-user workstations, printers, and associated desktop equipment.
• Provide robust remote technical support utilizing enterprise remote tools, Virtual Private Networks (VPN), and MANTA.
• Create, update, and track IT service requests from initiation through to complete remediation using enterprise ticketing platforms.
• Manage time efficiently and adapt rapidly to evolving technologies or high-pressure timelines inherent to an executive military environment.

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
• Proficiency in Windows operating systems and extensive experience configuring, deploying, and managing enterprise mobile devices including iPhones and iPads.
• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Proven ability to independently prioritize high-volume queues, handle multiple escalated tickets simultaneously, and meet strict SLA targets.
• Strong capability to work autonomously with minimal supervision while successfully collaborating within a distributed virtual team.
• Strong technical knowledge of core IT foundations, including hardware, printing, internet connectivity, user profiles, remote desktop, and Active Directory Users and Computers.
• Hands-on proficiency with Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams) and Adobe Acrobat.
• Experience utilizing remote support applications, specifically Virtual Private Networks (VPN) and MANTA.
• Familiarity with the ServiceNow ticketing system for processing Incidents and Requests.

Clearance Required: Active Secret Clearance

Preferred Skills and Experience

• Direct experience supporting U.S. Coast Guard or DoD enterprise service desk environments, including an understanding of military network structures.
• Advanced proficiency with ServiceNow (SNOW) or equivalent enterprise-level IT Service Management (ITSM) ticketing platforms.
• Direct experience providing white-glove, dedicated executive IT support within military or government offices.

#USCG #DICE #JP

Posted Salary Range

USD $61,850.00 - USD $75,000.00 /Yr.