System Administrator / Software Analyst

GovCIO; St. Louis (MO); Hybrid; USD 72,000 - 85,000; Full time

Job summary

GovCIO in St. Louis, MO is seeking a System Administrator / Software Analyst to support the USCG IPSS contract in a hybrid role. The position focuses on technical support, diagnosing software and hardware issues, and maintaining system documentation to ensure operational readiness.

You will handle user support, troubleshoot, and follow established procedures while coordinating with Tier 3 teams as needed. A DoD 8570 IAT Level I certification is preferred for this role.

Qualifications

• DoD 8570 IAT Level I certification is required.
• Proficiency with Windows operating systems.
• Experience with Outlook, Teams, and OneDrive.
• Knowledge of Adobe troubleshooting.
• Familiar with Microsoft Application Suite.
• Experience with EDMS, Active Directory, and SharePoint.
• Strong diagnostic and problem-solving skills.
• Ability to document procedures and follow established processes.
• Excellent verbal and written communication; patient and helpful.

Responsibilities

• Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
• Diagnose root causes and implement solutions.
• Serve as primary contact for users and log issues in trouble ticketing system.
• Escalate significant issues to Tier 3 support.
• Install and configure software; document procedures and FAQs.
• Guide users and provide follow-up to ensure resolution.

Skills

Windows

Active Directory

Outlook/Teams/OneDrive

SharePoint

Troubleshooting

8570 IAT I

Education

High School with 9+ years experience

Tools

ServiceNow

Job description

We are looking for a highly skilled System Administrator / Software Analyst to support our US Coast Guard (USCG) IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid position. This position focuses on providing technical support, diagnosing software and hardware issues, and maintaining system documentation to ensure operational readiness.

Responsibilities

The System Administrator/Software Analyst will handle the technical administration, user support, and troubleshooting of enterprise systems. Core responsibilities include:

• Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
• Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
• Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
• Report significant or recurring issues to higher-level support teams (Tier 3 or higher).
• Install and configure software, document internal procedures and FAQs.
• Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills and Experience

• Current DoD 8570 IAT Level I certification required.
• Proficiency in operating systems (Windows).
• Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive.
• Knowledge of troubleshooting Adobe issues.
• Knowledge of Microsoft Application Suite.
• Knowledge of EDMS and Active Directory.
• Knowledge of SharePoint.
• Ability to diagnose and resolve technical problems efficiently.
• Ability to follow previously defined troubleshooting processes.
• Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
• Patience and empathy to provide top-notch service and ensure user satisfaction.
• Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
• Ability to work independently and as part of a team.

Clearance Required: Active Secret Clearance

Preferred Skills and Experience

• Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.
• Experience with SNOW (ServiceNow) and ticketing software is preferred.

Posted Salary Range

USD $72,000.00 - USD $85,000.00 /Yr.