JOC System Administrator (Mid Shift)

UIC Arctic Response Services, LLC; Colorado Springs (CO); On-site; USD 100,000 - 110,000; Full time

Job summary

Bowhead seeks a Lead JOC System Administrator (Mid Shift) to support the PICRD II contract in Colorado Springs, CO. The role covers LAN maintenance, C4I system support, and 24/7 help desk operations with a focus on security and reliability.

Qualifications include a BS in a related field, 5+ years of experience, and security clearances (TS with SCI eligibility). Knowledge of VMware ESXi, Ansible, Windows, Linux/UNIX, and Office 365 is required.

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution.
• Minimum of 5 years’ technical experience.
• Meets KSATs defined in the DoD Cyber Workforce Framework for Work Role 451 (NIST: OV-SA-001).

Responsibilities

• Provide computer network systems support for operating/maintaining LANs and stand‑alone systems.
• Support first call resolution, touch maintenance, and lifecycle management for C4I systems within JOC.
• Manage maintenance actions, end user support, and AV/VTC.
• Coordinate with Host Base communications squadron to maintain security and operations of HQ USSPACECOM systems.
• Provide 24/7 CSD technician support for IT/Network Services.
• Perform system loading, reconfiguration, user account management, backup and recovery, and troubleshooting.

Skills

LAN administration

Windows administration

System troubleshooting

Security clearance

Education

BS in Information Technology or related field

Tools

VMware ESXi

Ansible

Windows

Linux/UNIX

Office 365

Job description

Overview

Bowhead seeks a Lead JOC System Administrator (Mid Shift) to support our customer on the PICRD II contract in Colorado Springs, CO.

Responsibilities

• Provide computer network systems/client support for operating/maintaining Local Area Networks (LANs) and stand‑alone systems/intranets.
• Provide knowledge, skills, and ability to support first call resolution, touch maintenance, and lifecycle management for all Communications, Computer, Command and Control and Intelligence (C4I) systems within JOC.
• Manage scheduled/unscheduled maintenance actions, end user support, and AV/VTC. Support exercise and potential real‑world events on a contingency basis.
• Coordinate with Host Base communications squadron to ensure/maintain security, integrity, and operations of HQ USSPACECOM systems and networks.
• Operate and maintain IT processes, IT system hardware, and software.
• Provide 24/7 Customer Service Desk (CSD) technician support for IT/Network Services.
• Support first call resolution, touch maintenance, and lifecycle management.
• Coordinate with Technical Order Distribution Office (TODO) for MILSTAR Messaging System (MMS) laptops, including software updates, security patches, faulty hardware replacement, and technical refresh management.
• Ensure issues are resolved within 2 hours, if possible, with on‑site support within 30‑minutes.
• Provide technical management and troubleshooting for communications and IT operating systems and applications.
• Perform system loading, (re)configuration, user account management, backup and recovery, and troubleshooting. Remove/replace components and peripherals, install software/operating systems, and coordinate maintenance with base or outside support agencies.
• Provide expertise for operating systems including Ansible, Windows (7, 2008, 10, 2012), VMware ESXi v5 or later, LINUX, UNIX, Office 365, and future systems. Support various applications including MASC, JMS, PDS‑M, JIMDTS, BICES, DICES, GAP‑CIE, NC3 FAB‑T, JTEN, Thinklogical, Crestron, NMIS, Direct Lite, GOLD, CMS, AF7, DRSN, SGN, GCCS‑J, and MILSTAR.

• Other duties as assigned.

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution. Additional experience will be considered in lieu of a degree.
• Minimum of 5 years’ technical experience.
• Meets Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 (NIST: OV-SA-001).

Certification Requirements:

• Required: CompTIA Security+
• Desired: Cloud+, GICSP, GSEC, or SSCP.

Must currently hold a Top Secret security clearance with SCI, SAP/SAR, and NC2-ESI eligibility.

Physical Demands

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Salary

• Targeted salary range is $100,000 to $110,000 annually based on qualifications and experience.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

#LI-MN1