Compliance Officer III

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 77,000 - 112,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a Compliance Officer III for the Department of Workforce Development. The BAM Investigator conducts federally mandated quality assurance investigations under the BAM program to determine the accuracy of UI benefit payments and non-monetary determinations.

This full-time, hybrid schedule requires extensive knowledge of unemployment insurance law, investigative techniques, confidentiality standards, and quality control methodologies.

Qualifications

• Four years of investigatory or regulatory experience required.
• Bachelor's degree may substitute for up to two years of required experience.
• Knowledge of unemployment insurance law and investigative procedures preferred.

Responsibilities

• Conduct federally mandated BAM investigations of UI claims to assess benefit accuracy.
• Verify claimant and employer information through fact-finding and documentation.
• Prepare case files with summaries and supporting documentation per ET Handbooks.

Skills

Investigative techniques

Unemployment insurance law

Confidentiality standards

Quality control methodologies

Federal performance requirements

Education

Bachelor's degree

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Compliance Officer III (260004P3)

Job Description

Compliance Officer III - ( 260004P3 )

Description

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

Under the direction of the Benefit Accuracy Measurement (BAM) Supervisor or designated manager, the Benefit Accuracy Measurement Investigator is responsible for conducting federally mandated quality assurance investigations under the United States Department of Labor (USDOL) Benefit Accuracy Measurement (BAM) Program in accordance with ET Handbook No. 395, ET Handbook No. 396, and 20 CFR Part 602.

The BAM Investigator performs independent and objective investigations of randomly selected paid and denied unemployment insurance (UI) claims to determine the accuracy of benefit payments and non-monetary determinations. The investigator examines all claim data and transactions including eligibility determinations. The investigator verifies claimant, employer, and other interested persons information through new and original fact finding to detect errors.Investigative outcomes are documented through development of investigatory case files that contain supporting documentation, written summaries, and completion of the federal Benefit Accuracy Measurement Data Collection Instrument.

The BAM investigator is required to complete work in a manner that meets quality standards and timeliness standards established in the federal 395 and 396 ET Handbooks.

The position requires extensive knowledge of unemployment insurance law, investigative techniques, federal performance requirements, confidentiality standards, and quality control methodologies.

Preferred Qualifications:

• Extensive experience in a position that requires working knowledge and the application of M.G.L. Chapter 151A and of the laws, rules, regulation, policies, procedures, standards and guidelines governing DET programs and operations and experience requiring the knowledge and application of investigative techniques, procedures and documentation requirements. Preferred Certifications and/or Designations: Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Special Police Officer.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.

Substitutions:

• A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*
• *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinection Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title

Compliance Officer III

Job

Compliance and Certification

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Job Posting

Oct 15, 2026, 1:29:51 PM

Number of Openings

4

Salary

76,817.52 - 111,796.10 Yearly

If you have Diversity, Affinection Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Karen Haynes-Clifton - 6176265138

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes