Job Site Supervisor

Elite Construction Solutions; Indianapolis (IN); On-site; USD 54,000 - 64,000; Full time

Job summary

Join a leading construction company as a Field Customer Service Representative, where you'll manage projects and enhance customer experiences. With a focus on quality and customer satisfaction, you'll oversee construction projects and ensure timely communication. This role offers competitive pay and comprehensive benefits, including health insurance and a 401(k) plan. If you're passionate about construction and customer service, this is your opportunity to thrive in a supportive environment.

Benefits

Comprehensive health, dental, and vision insurance

401(k) with company match

Company vehicle or allowance with fuel card

Company credit card and fuel card

Phone allowance

Paid time off and holidays

Qualifications

• 3+ years in construction project management or customer service.
• Valid driver’s license with a clean driving record.

Responsibilities

• Conduct construction meetings with Property Owners.
• Serve as an additional point of contact for Property Owners.
• Conduct pre- and post-project inspections.

Skills

Project Management

Problem Solving

Customer Interaction

Construction Knowledge

Education

Associates Degree

Tools

Project Management Software

Job description

Join the Elite Team at 123 Exteriors!

Elite Construction Solutions & 123 Exteriors is seeking driven individuals eager to transform their financial futures while delivering vital services to homeowners. We specialize in providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring homeowners receive prompt and dependable exterior solutions.

Job Overview

The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Company Overview

At 123 Exteriors, we pride ourselves on being part of the Elite Family of Brands, shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable installations, and steadfast support. Having completed over 50,000 projects from 17 locations across the country, we are recognized as a top contractor, ranking in the top 1% nationwide. As we experience rapid growth, we invite you to join us on this exciting journey!

Key Responsibilities

Project Oversight

• Conduct construction meetings with Property Owners to set expectations and review project scope
• Perform regular site visits to monitor project progress and quality
• Coordinate with crew leaders, inside customer service reps, and field repair techs to maintain project timelines
• Document and photograph project milestones
• Update ERP systems with communications, photos, and documentation from Property Owners or crews

Customer Experience Management

• Serve as an additional point of contact for Property Owners during the project lifecycle
• Proactively address customer concerns and provide real-time updates
• Facilitate on-site communication between crews, property owners, and internal teams
• Guide customers through each project phase

Quality Control

• Conduct pre- and post-project inspections
• Ensure work meets company standards and customer expectations
• Coordinate punch list items and small repairs
• Facilitate warranty walk-throughs and follow-up

Field Operations Support

• Manage site logistics
• Identify and resolve potential delays or issues
• Support crew needs and resource management
• Manage truck inventory for project materials

Requirements

Qualifications:

• Associates degree preferred; equivalent experience in construction or project management accepted
• 3+ years in construction project management or customer service
• Experience with construction processes
• Valid driver’s license with a clean driving record

Skills:

• Strong project management and problem-solving skills
• Excellent face-to-face customer interaction abilities
• Proficiency in project management software and mobile apps
• Knowledge of construction practices and safety standards

Benefits

Salary: $54,000 - $63,500

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Company vehicle or allowance with fuel card
• Company credit card and fuel card
• Phone allowance
• Paid time off and holidays