Job Site Supervisor

Elite Construction Solutions; Indianapolis (IN); On-site; USD 54,000 - 64,000; Full time

Job summary

Ein innovatives Unternehmen im Bauwesen sucht einen Field Customer Service Representative, der als Bindeglied zwischen Kunden und Projektteams fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Überwachung von Bauprojekten, die Sicherstellung der Kundenzufriedenheit und die Koordination mit verschiedenen Teams. Wenn Sie über umfangreiche Erfahrung im Projektmanagement verfügen und eine Leidenschaft für Kundenservice haben, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines dynamischen Teams, das sich der Bereitstellung hochwertiger Dienstleistungen für Hausbesitzer widmet und dabei eine Vielzahl von Vorteilen bietet, um Ihre berufliche Entwicklung zu unterstützen.

Benefits

Umfassende Gesundheits-, Zahn- und Augenversicherung

401(k) mit Unternehmensbeitrag

Firmenfahrzeug oder Fahrzeugzulage

Firmenkreditkarte

Telefonzulage

Bezahlte Freizeit und Feiertage

Qualifications

• 3+ Jahre Erfahrung im Bauprojektmanagement oder Kundenservice.
• Starke Fähigkeiten im Projektmanagement und Problemlösung.

Responsibilities

• Überwachung von Bauprojekten und Koordination mit den Teams.
• Kundenanliegen proaktiv ansprechen und Updates bereitstellen.
• Durchführung von Qualitätskontrollen vor und nach Projekten.

Skills

Projektmanagement

Kundenservice

Problemlösungsfähigkeiten

Baupraktiken

Sicherheitsanforderungen

Projektmanagement-Software

Education

Associate Degree

Äquivalente Erfahrung in Bau-/Projektmanagement

Tools

Projektmanagement-Software

Job description

Join the Elite Team at 123 Exteriors!

Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Company Overview

At 123 Exteriors, we take great pride in being p a rt of theElite Family of Brands, which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings includesteady pay, reliable job installations, and steadfast supportto ensure your growth. Having successfully completed over50,000 projectsand operating from17 locations across the country, our reputation as a premier contractor is well-established. As a member of thetop 1% of contractors nationwide, we are experiencing rapid growth, and we invite you to join us on this exciting journey!

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Key Responsibilities:

Project Oversight:

Conduct construction meetings with Property Owners to set expectations and review project scope

Perform regular site visits to monitor project progress and quality

Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines

Document and photograph project milestones

Update ERP with communications, photos, and documentation provided by Property Owner or crews

Customer Experience Management:

Serve as additional point of contact for Property Owners throughout field trade lifecycle

Proactively address customer concerns and provide real-time project updates

Facilitate on-site communication between crews, property owners, and internal employees

Guide customers through each phase of their project

Quality Control:

Conduct pre and post-project inspections

Ensure work meets company standards and customer expectations

Document and coordinate punch list items, small repairs as needed

Facilitate warranty walk-throughs and follow-up

Field Operations Support:

Manage site logistics

Identify and resolve potential project delays or issues

Support crew needs and resource requirements

Manage truck inventory for miscellaneous project items

Qualifications:

Education: Associates degree preferred; equivalent experience in construction/project management accepted

Experience:

3+ years in construction project management or customer service

Experience with construction processes

Valid driver's license and clean driving record

Skills:

Strong project management and problem-solving abilities

Excellence in face-to-face customer interaction

Proficiency in project management software and mobile applications

Knowledge of construction practices and safety requirements

Salary: $54,000 - $63,500

Benefits:

Comprehensive health, dental, and vision insurance

401(k) with company match

Company vehicle or vehicle allowance and fuel card

Company Credit Card and Fuel Card

Phone allowance

Paid time off and holidays