Job Posting Title Retail Store Shift Lead

Shoeteria; Garden Grove (CA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Paid Sick Time

Employee Merchandise Discounts

Supportive Team Environment

Opportunities for Skill Development

Job summary

Work World is hiring a Retail Store Shift Lead in Garden Grove, CA to support daily store operations and deliver exceptional customer service in a fast-paced environment.

This part-time role requires strong communication, leadership, and problem-solving skills, with availability for evenings, weekends, and holidays. Compensation starts at $15.50–$16.00 per hour, DOE, and includes benefits like sick time and employee discounts.

Qualifications

• 1-2 years of retail or customer service experience preferred.
• Leadership or supervisory experience is a plus.
• Availability to work evenings, weekends and holidays as needed.
• Strong customer service, communication and basic math skills.
• High attention to detail and professional appearance.
• Ability to lift up to 25 pounds, climb ladders and stand for extended periods.
• Valid driver's license; bilingual skills are a plus.

Responsibilities

• Provide customers with accurate information about products and services.
• Support inquiries and requests in person and by phone.
• Handle daily store opening and closing procedures.
• Oversee sales floor activities for efficient operations.
• Welcome customers and deliver courteous, professional assistance.
• Keep sales floor, stock areas and displays clean and organized.
• Process purchases accurately, including payments and receipts.
• Monitor stock levels and replenish merchandise as needed.
• Carry out additional responsibilities assigned by store management.

Skills

Retail experience

Customer service

Leadership

Communication

Bilingual (plus)

Job description

Position Overview

Now Hiring: Retail Store Shift Lead

Schedule: Part-time

Compensation: $15.50-$16.00 per hour (DOE)

Location: Garden Grove, CA

We're growing our team and looking for a motivated Retail Store Shift Lead to support daily store operations and customer service excellence. This role is ideal for someone who enjoys working in a fast-paced retail environment and helping create a positive shopping experience.

What's In It for You:

• Paid Sick Time
• Employee Merchandise Discounts
• Supportive Team Environment
• Opportunities for Skill Development and Growth

Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

What You'll Be Doing:

• Provide customers with accurate information about store products and available services
• Support customer inquiries and requests both in person and by phone
• Handle daily store opening and closing procedures
• Oversee and coordinate sales floor activities to ensure efficient operations
• Welcome customers and deliver courteous, professional assistance
• Keep the sales floor, stock areas, and displays clean and well-organized at all times
• Process customer purchases accurately, including payments and receipt issuance
• Monitor stock levels and replenish merchandise as necessary
• Carry out additional responsibilities assigned by store management

What You'll Need:

• 1-2 years of retail or customer service experience preferred
• Prior sales, leadership, or supervisory experience is a plus
• Availability to work evenings, weekends, and holidays as needed
• Strong customer service, communication, and basic math skills
• High attention to detail with the ability to maintain a professional appearance
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
• Valid driver's license required; bilingual skills are a plus

Who We Are:

Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names in California, Nevada, and Washington. We sell boots, apparel, scrubs, and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.

We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect, and integrity, and require each employee to demonstrate these values.

What It's Like Working Here

Our stores operate with collaborative and team-oriented environments where employees can contribute directly to store success and daily operations.

What You'll Learn

• Leadership and organizational skills
• Retail sales and merchandising practices
• Customer service and communication techniques
• Strategies for handling fast-paced retail situations
• Relationship-building skills with customers and team members

Pay Range

USD $15.50 - USD $16.00 /Hr.