Job Posting Title Recall Region Manager

MarketSource, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

MarketSource, Inc. is seeking a Region Manager to oversee multiple areas, drive regional strategy, and lead field teams. You will partner with clients, train leaders, and align programs with corporate goals.

Expect strong leadership, analytics, and communication to deliver regional performance, with up to 75% travel. This role requires 3+ years in leadership and a proven track record in programs management.

Qualifications

• Bachelor’s Degree or equivalent work experience in lieu of degree.
• 3+ years’ experience in Area Manager, management or leadership role
• 2+ years’ experience in industry-related field
• May require up to 75% travel; 2-3 weeks per month

Responsibilities

• Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals
• Manages a team of Area Managers and may oversee other support staff within the region.
• Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment
• Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives
• Closely monitor program objectives and provide critical performance feedback
• Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process
• Develops, maintains and implements processes and KPI's to drive performance and continuous improvement
• Partners closely with client to provide consistent feedback and performance summary. (RM main responsibility. But can be AM in some context)
• Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
• Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability
• Provides program oversight and direction with a client centric approach
• Responsible for regional financial performance
• Ensures sales, market and competitive information is recorded
• Manages client commitment and expectations
• Consistently evaluate region’s performance vs. expectations
• Conducts monthly and quarterly business reviews

Skills

Leadership

Strategic planning

Communication

Team development

Analytical thinking

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Region Manager will oversee multiple areas and/or Region and Area Managers, focusing on strategy and regional results. This highly visible role manages field teams, works with program leaders, and builds local relationships to achieve targets.

The Region Manager is responsible for product training, communication, planning, and relationship management. They provide client feedback and metrics, develop partnerships, seek new opportunities, and drive brand advocacy in their market. Additionally, they coordinate the field team’s efforts, support territory teams, meet reporting deadlines, and ensure compliance.

Essential Job Functions:

• Develops and implements regional strategies, monitors performance across the region, and ensures alignment with company goals
• Manages a team of Area Managers and may oversee other support staff within the region.
• Recruit, hire, train and mentor leaders and other staff, fostering a positive and productive work environment
• Leads, develops, and drives team performance, ensuring consistent quality to satisfy and exceed program goals and objectives
• Closely monitor program objectives and provide critical performance feedback
• Ensures adherence to company policies and procedures. Providing timely, constructive feedback to managers and teams in real-time and in alignment with the performance management process
• Develops, maintains and implements processes and KPI's to drive performance and continuous improvement
• Partners closely with client to provide consistent feedback and performance summary. (RM main responsibility. But can be AM in some context)
• Provides reporting and analysis on an ad-hoc basis for internal and external stakeholders
• Monitors performance and improvement by tracking sales, analyzing performance data, and implementing strategies to improve efficiency and profitability
• Provides program oversight and direction with a client centric approach
• Responsible for regional financial performance
• Ensures sales, market and competitive information is recorded
• Manages client commitment and expectations
• Consistently evaluate region’s performance vs. expectations
• Conducts monthly and quarterly business reviews

Qualifications

Required Knowledge, Skills, and Abilities:

• Ability to successfully develop, implement, and manage programs
• Leadership, motivational and influencing skills
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Ability to work in team-oriented environment that is fair, open, and honest
• Excellent written and oral communication and interpersonal skills
• Ability to maintain confidentiality and credibility
• Ability to tackle complex issues and develop innovative and practical solutions
• Action and detail oriented
• Agile decision-making skills in a fast-paced environment
• Proficient is Microsoft Suite; Word, Excel, and PowerPoint
• Ability to create and deliver presentations
• Strong analytical and problem-solving skills.
• Ability to multitask and work efficiently under pressure.
• Strong knowledge of company policy, goals and standards
• Ability to analyze reports and generate presentations displaying regional performance

Job Requirements:

• Bachelor’s Degree or equivalent work experience in lieu of degree
• 3+ years’ experience in Area Manager, management or leadership role
• 2+ years’ experience in industry-related field
• May require up to 75% travel; 2-3 weeks per month

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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