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Alfa Laval Inc.; Richmond (VA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Job summary

A leading manufacturing company in Virginia is seeking an Inside Sales Specialist to sell transactional products and services. This hybrid role involves making high-volume outbound calls, qualifying leads, and providing customer support. The ideal candidate will have a Bachelor's degree in Engineering or Business, strong customer service skills, and prior cold-calling experience. The position offers a competitive salary between $70,000 and $83,000 and a full benefits package including medical and 401(k).

Qualifications

• Bachelor's degree in Engineering/Business is preferred.
• Strong customer service orientation and sense of urgency.
• Experience in cold-calling or inside-sales is preferred.

Responsibilities

• Make high-volume outbound calls to prospects daily.
• Qualify leads based on defined criteria.
• Document all interactions in the CRM.

Skills

Strong customer service orientation

Ability to express ideas clearly

Strong verbal communication

Problem solving

Ability to prioritize and manage multiple tasks

Experience with CRM systems

Cold-calling experience

Education

Bachelor's degree in Engineering or Business

Job description

About the job

The Inside Sales Specialist is responsible for selling Alfa Laval transactional products and services within the assigned area of responsibility and providing direct support to customers.

This is a hybrid position located in Richmond, VA or Houston, TX.

Responsibilities

• Make high-volume outbound calls to prospects daily using call lists/Installed Base, CRM data or lead-generation tools based on Target Customer/Industries.
• Introduce the company's products or services, clearly communicating value and addressing initial questions or objections.
• Qualify leads based on defined criteria to determine fit and readiness for the next step in the sales process.
• Schedule appointments/calls for Field Sales Managers.
• Be able to immediately close a deal or move on the sales process if the opportunity is presented.
• Document all interactions in the CRM with accurate notes and follow-up tasks. Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Serve as a point of contact for a small portfolio of newly acquired or lower-touch accounts.
• Conduct periodic check-ins to ensure satisfaction and identify upsell or cross-sell opportunities.
• Follow up on warm leads from marketing campaigns, email outreach or inbound inquiries.
• Meet or exceed daily/weekly KPIs, including call volume, conversions and appointments set.
• Build compelling Value Propositions scripts and collaborate with the sales and marketing team to refine them, improve lead quality and optimize outreach strategies.
• Maintain a positive, persistent attitude when handling objections or rejection.
• Analyze and understand market insights and the customers' buying behavior and keep team informed and updated.
• Travel up to 10%.

What you know

• Bachelor's degree in Engineering/ Business Major graduate having robust experience is a plus.
• Prioritizing and managing multiple short-term tasks.
• Problem solving.
• Strong customer service orientation and sense of urgency.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to express ideas clearly both in written and verbal formats.
• Strong attention to detail and follow-up skillset.
• Team work and team player.
• Strong verbal communication and active listening skills.
• Comfort with high-volume outreach and rejection.
• Ability to quickly build rapport with strangers.
• Organized, disciplined, and consistent with follow-ups.
• Experience with CRM systems is a plus.
• Prior cold-calling or inside-sales experience preferred.

What's in it for you

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. The base salary for this role is typically between $70,000.00 and $83,000.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer