JOB ID 3429 Patient Care Access Representative

US Eye; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

US Eye, a physician-led network of eye care practices, is seeking a Patient Care Access Representative to serve as the friendly first contact for patients across our Florida footprint. You will verify information, assist with questionnaires, and help coordinate appointments and payments.

The role emphasizes a polite, attentive, and organized approach to enhance the patient experience and keep the practice running smoothly across multiple locations.

Qualifications

• Customer service skills for front-desk patient contact.
• Ability to handle check-in/out processes and forms.
• Strong verbal and written communication.
• Comfort with multiple tasks in a fast-paced medical office.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant check-in experience by verifying information and answering questions.
• Print daily team/physician schedules for the day.
• Attend to walk-in patients and scheduling inquiries.
• Disseminate information via telephone and computer systems as appropriate.
• Update next-day charts based on appointment schedules.
• Maintain an orderly, safe workspace for patients and staff.
• Complete appointment confirmations and collect co-pays/balances at check-out.
• Fill out essential reports and forms; perform other admin duties as needed.
• Assist with triage scheduling questions with clinical team support as needed.
• Remain the point person for template schedules for MDs’ consults and OD exams.

Skills

Patient service

Multi-tasking

Communication

Attention to detail

Tools

Computer systems

Job description

PATIENT CARE ACCESS REPRESENTATIVE
About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise.We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed
• Phone answering for office to help triage scheduling patents and answer patents questions with help from clinical team and location leads as needed
• Remain point person for filling template schedules for MDs consults and surgeries and ODs medical comprehensive exams

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.