Job File Coordinator

iicrc-careers; Pelham (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

The Job File Coordinator at iicrc-careers monitors incoming leads from conversion to active job status, collaborates with Production to maintain the Work in Progress board, and audits documentation to ensure accurate invoicing.

The role requires strong customer service, administrative skills, and clear verbal/written communication, with a preference for experience in restoration or insurance-related work.

Qualifications

• High school diploma or GED required.
• Excellent customer service and strong administrative abilities.
• Excellent verbal and written communication skills.
• Proficiency with digital tools and office technologies.
• Experience in restoration, construction, or insurance is a plus.

Responsibilities

• Monitor job file status and ensure accuracy of documentation daily.
• Communicate with Production crews to capture on-site documentation.
• Create and review estimates based on scope and photos.
• Maintain a Work in Progress board for all active leads.
• Ensure client requirements are followed and all work is invoiced.
• Review timestamps and data to reflect accurate reporting.
• Assist other departments as needed.

Skills

Customer service

Administrative abilities

Verbal communication

Written communication

Digital tools

Education

High school diploma/GED

Tools

Office software

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Summary

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close‑out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous office/estimating experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full‑time position, working hours varying between 7:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected.