Job Developer Workforce Development

Phipps Neighborhoods; New York (NY); On-site; USD 55,000 - 58,000; Full time

Job summary

Phipps Neighborhoods in New York City is recruiting for a Career Readiness & Professional Development role to design and facilitate workshops, coach participants, and guide job-search activities through the program cycle.

You will lead events such as Resume Café, Interview Preparation Week, Labor Market Week, mock interviews, and personalized coaching on resumes, cover letters, job-search strategies, networking, and workplace etiquette.

Qualifications

• Minimum two years of experience in workforce development or related field.
• Facilitates engaging workshops and provides one-on-one career coaching.
• Ability to manage multiple participant referrals and follow-through.
• Strong communication, organizational, and relationship-building skills.
• Familiarity with employer hiring processes and labor-market information.
• Willingness to travel throughout New York City for program activities.

Responsibilities

• Design, schedule, and facilitate career-readiness workshops.
• Lead Resume Café, Interview Preparation Week, and mock interviews; adjust instruction by progress.
• Provide individualized coaching on resumes, cover letters, and job-search strategy.

Skills

Workshop facilitation

One-on-one coaching

Program coordination

Interpersonal communication

Travel within NYC

Education

High School Diploma or better in General Studies

Bachelor's degree preferred in Education or Social Work

Tools

Salesforce

DYCD PTS

Job description

Career Readiness & Professional Development

• Design, schedule, and facilitate engaging career-readiness workshops aligned with program timelines, participant needs, and sector-specific hiring expectations.
• Lead Resume Café, Interview Preparation Week, Labor Market Week, mock interviews, and other structured professional development activities; assess learning and adjust instruction based on participant progress.
• Provide individualized coaching in resume and cover-letter writing, job-search strategy, applications, interviewing, professional communication, networking, and workplace etiquette.
• Help participants articulate transferable skills, certifications, training accomplishments, and internship or paid work experience (PWE) to prospective employers.
• Build understanding of relevant career pathways, including healthcare and other sectoral occupations, entry-level job requirements, advancement opportunities, and realistic workplace expectations.
• Identify gaps in job readiness early and coordinate tailored interventions with instructors, case management, and program leadership.

Job Matching, Placement & Participant Engagement

• Conduct and document employment-readiness assessments with participants and graduates, including career interests, skills, credentials, availability, work preferences, and barriers to placement.
• Maintain an active, prioritized caseload and individualized employment action plans with clear next steps and follow-up dates.
• Match participants to appropriate internships, PWE assignments, interviews, recruitment events, and job openings sourced through the Employer Engagement pipeline.
• Coordinate referrals, candidate submissions, interview scheduling, interview preparation, and timely communication of outcomes; ensure participants understand each stage of the process.
• Follow up proactively on applications, interviews, offers, placement starts, and unsuccessful referrals; use feedback to improve candidate readiness and matching.
• Provide continued job-search assistance to graduates who have not yet secured employment, and coordinate warm handoffs to retention staff once participants are employed.
• Work with case management and other program staff to identify and respond to transportation, scheduling, documentation, and other barriers that affect participation or employment.
• Conduct site visits and participate in employer-facing activities as coordinated with the Director, supporting participant readiness and placement success without independently assuming responsibility for employer partnership strategy.

Cross-Functional Coordination & Employer Feedback

• Partner with the Director of Employer Engagement to understand employer requirements, open positions, hiring timelines, and candidate feedback.
• Collaborate with Program Directors, instructors, case management, intake/enrollment, and retention staff to align career readiness and referrals with participant milestones.
• Share recurring readiness gaps, referral barriers, and hiring trends with the Director to inform training adjustments and employer engagement priorities.
• Represent Phipps Neighborhoods professionally at recruitment events, employer interviews, placement sites, and community or program partner meetings as assigned.

Documentation, Compliance & Performance Management

• Enter accurate, complete, and timely records of coaching sessions, workshops, attendance, assessments, referrals, interviews, placements, and employment follow-up in Salesforce and DYCD PTS, as applicable.
• Maintain organized participant-level records and supporting documentation in accordance with program, funder, confidentiality, and data-quality requirements.
• Monitor caseload and placement pipeline activity, identify stalled referrals or disengaged participants, and implement timely re-engagement or corrective follow-up.
• Provide regular updates and reports to the Director on readiness participation, active job seekers, referrals, interviews, job offers, verified placements, barriers, and outstanding follow-up.
• Contribute to established program and contractual employment outcomes; meet individual activity and placement benchmarks as assigned by leadership and consistent with funder requirements.

Performance Expectations

• Career-readiness activities are delivered on schedule and supported by documented participant engagement and progress.
• Every active job seeker has a current employment-readiness assessment, documented next steps, and consistent follow-up.
• Qualified candidates are referred promptly to appropriate opportunities, and interview and placement outcomes are tracked through resolution.
• Participant service and outcome data are entered accurately within organizational deadlines; reports are complete and actionable.
• Placement challenges and participant barriers are escalated early, with coordinated action and clear ownership of follow-up.

Qualifications

• Minimum two years of relevant experience in workforce development, job placement, career services, career coaching, adult education, youth development, or related work.
• Demonstrated experience facilitating engaging workshops and providing one-on-one career-readiness and employment coaching.
• Ability to assess job readiness, manage multiple participant referrals, and maintain consistent follow-through in a performance-driven program.
• Strong interpersonal communication, presentation, organizational, documentation, and relationship-building skills; ability to work effectively with diverse young adult and adult learners.
• Familiarity with employer hiring processes, labor-market information, and workforce career pathways; healthcare or other sectoral workforce experience preferred.
• Experience with Salesforce, DYCD PTS, or comparable participant-tracking systems preferred.
• Ability to travel throughout New York City for program activities, recruitment events, and site visits.

Salary: $55,000 - $58,000 commensurate to skillset, experience, and education.

Qualifications

Education

Required

High School Diploma or better in General Studies.

Preferred

Bachelors or better in Education.

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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