JIRA Support Analyst (SA) Job 464

Allen Integrated Solutions, LLC; Washington; Sur place; USD 34 000 - 41 000; Plein temps

Résumé du poste

Allen Integrated Solutions is seeking a JIRA Support Analyst (SA) to support release train management workflows using JIRA and Confluence. You will ensure accurate, policy-aligned data entry and tracking across government projects.

The role emphasizes SAFe-level governance, data integrity, and the development of Tableau dashboards to visualize program status for leadership. TS/SCI clearance is required, with a bachelor’s or master’s degree and relevant government IT experience.

Qualifications

• Active TS/SCI Clearance
• Experience with JIRA/Confluence tracking tools
• Experience in Tableau

Responsabilités

• Ensure records have all fields completed per policy
• Track suspense and notify government of delinquent actions
• Ensure integration of JIRA and Confluence for Release Train Management and dashboards
• Maintain enterprise-level JIRA/Confluence records and synchronize with agencies
• Operate at the RTM level with JIRA/Confluence data entry and tracing
• Educate vendors on proper JIRA/Confluence usage and linkages
• Manage data transfers between environments with linkage preservation
• Develop Tableau dashboards for RTM visualization and status reporting

Connaissances

JIRA

Confluence

Tableau

Formation

Bachelor's degree

Master's degree

Outils

JIRA

Confluence

Tableau

Description du poste

JIRA Support Analyst (SA) Job 464

Allen Integrated Solutions

Washington, District of Columbia

$37,414 per year - estimated ?

Job Title

JIRA Support Analyst (SA)

Location

Springfield, VA

Security Clearance

TS/SCI Required

About the Role

We are proud to be a Woman/Veteran-Owned Small Business that is growing quickly because we provide exceptional expertise to our government customers. We are seeking a highly skilled JIRA Support Analyst who thrives in structured environments where accuracy, compliance, and continuous improvement are critical. The ideal candidate will bring both technical depth and process discipline to ensure our Release Train Management (RTM) workflows run seamlessly.

Duties

• Ensures that each record has all fields completed, in line with policy and procedures.
• Tracks suspense's for corrective action and follow through with Government notification of any delinquent actions when necessary.
• Supports GOVERNMENT POINTS OF CONTACT software developer's compliance with Government record creation and management policies for all entries in JIRA and Confluence. This includes correct: documentation of Scope, Descriptions, Acceptance Criteria, Record Titles, Start and Finish Dates, Record Types (Solution Epic LBC, Solution Epic MVPf, Program Epic MVPf, or Feature), and Capability Descriptions. Contractor shall ensure all work is recorded in JIRA and/or Confluence.
• Ensures integration of JIRA and Confluence and any other Government provided software to conduct Release Train Management and to visualize status at various levels.
• Supports Government workflow(s) of various software development efforts, maintain records in JIRA and Confluence at the enterprise level for all projects, and synchronize with other Agency's programs.
• Works at the RTM level. Expert in JIRA and Confluence data entry, record keeping and requirements tracing. Enforces Government policy and procedures in their respective release trains to ensure accurate work-related record keeping.
• Works with development vendors to educate them on proper use of JIRA and Confluence and how to establish and maintain linkages between taxonomy levels within JIRA.
• Executes all transfers of JIRA data for their Release Train from low side JIRA to high side JIRA. Ensures all transfers preserve data and linkages accurately.
• Monitors progress of each facet or feature of work and ensures completion dates and all status entries are always up to date and well maintained.
• Support integration of Tableau and Development of Tableau dashboards and any other Government provided software to conduct Release Train Management and to visualize status at various levels.

Requirements

• Active TS/SCI Clearance
• Bachelor's degree plus 8 years of experience, or Masters plus 4 years of experience in Government Program and Information Technology or a related field.
• Experience with JIRA/Confluence tracking tools.
• Experience in Tableau.

Desired

• Desired - Experience in monitoring and reporting on tasks for modifying complex applications programs from specifications and Discrepancy Reports.

The Ideal Candidate Will

• Possess hands‑on expertise with JIRA and Confluence at the governance level—configuring records, enforcing compliance, and ensuring accurate, complete entries.
• Be adept at using Tableau (or similar tools) to create dashboards that visualize progress, highlight risks, and support executive decision‑making.
• Demonstrate experience auditing and tracking records to enforce standards, notify stakeholders of delinquent actions, and ensure status updates remain current.
• Have experience educating and training vendors or developers on proper record‑keeping, workflow usage, and requirements traceability within JIRA/Confluence.
• Experience with data transfers between environments (e.g., unclassified to classified), with careful preservation of linkages and validation of accuracy.
• Demonstrate understanding of SAFe Agile constructs (Solution Epics, Capabilities, Features, etc.) and how to configure JIRA hierarchies to support Release Train Management alignment.
• Bring strong skills in automation and reporting—using JQL, validators, and workflow rules to drive efficiency and compliance.
• Excellent communication skills to support enterprise‑wide synchronization, status reporting, and collaboration with leadership and stakeholders.
• Experience supporting the National Geospatial Intelligence Agency.