JIRA Support Analyst

Hirebridge; Springfield (OR); On-site; USD 110,000 - 140,000; Full time

Job summary

Hirebridge is seeking a Jira Support Analyst to support government development teams by optimizing Jira/Confluence usage across the SDLC. You will deliver actionable reporting, guide Agile practices, and ensure transparent project progress for stakeholders.

Responsibilities include designing dashboards, maintaining Jira hierarchies, facilitating requirements sessions, and training users. An TS/SCI clearance is required, with onsite work in Springfield, VA.

Qualifications

• Bachelor's degree with 8+ years IT/government experience, or

Responsibilities

• Design and maintain Jira dashboards and reports reflecting project progress
• Update and maintain epics, features, and hierarchies across projects based on leadership
• Facilitate requirements gathering sessions and document decisions in Confluence
• Standardize Jira configurations by analyzing project hierarchies across teams
• Publish SDLC content in Confluence
• Perform data validation and testing in BI tools against Jira data
• Support Agile ceremonies and promote Agile practices
• Deliver user training for Jira/Confluence users and promote best practices

Skills

Jira/Confluence Expertise

Data Visualization

Agile Methodologies

Customer-Oriented Problem Solving

Analytical Thinking

Strong Communication

Documentation

Education

Bachelor's degree + 8 years

Master’s degree + 5 years

No degree with 15 years of relevant experience

Tools

Jira

Confluence

Tableau

Job description

Position Title: Jira Support Analyst

Position Overview:

The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full software development lifecycle (SDLC). This role focuses on delivering actionable reporting, guiding teams on Agile practices, and maintaining transparency of project progress for government stakeholders. The Analyst ensures tasks are completed within scope and timelines while promoting Jira system standardization, quality data visualization, and user training.

Key Responsibilities:

• Design and maintain Jira dashboards and reports to reflect project progress, highlight outstanding tasks, and present status updates to senior government officials.
• Update and maintain epics, features, and hierarchies across multiple projects based on leadership guidance, including adjusting start/stop dates, capturing risks, and noting mitigation strategies.
• Facilitate requirements gathering sessions, record detailed meeting notes, and document decisions in Confluence.
• Standardize Jira configurations by analyzing and documenting existing Jira project hierarchies across teams.
• Develop and publish content in Confluence to outline and maintain SDLC documentation.
• Perform data validation and testing in Business Intelligence tools, ensuring accurate reflection of Jira data.
• Support Agile ceremonies (e.g., standups, retrospectives) and serve as a champion for Agile practices across teams.
• Deliver user support and training for Jira/Confluence users and promote best practices within the enterprise environment.

Core Skills and Competencies:

• Jira/Confluence Expertise: Proven experience managing and optimizing Atlassian tools to support SDLC and team collaboration.
• Data Visualization & Reporting: Ability to build meaningful dashboards, reports, and visual tools to support performance insights; familiarity with Tableau preferred.
• Agile Methodologies: Strong background in Agile frameworks (SAFe, Scrum), with relevant certifications such as Certified Scrum Master (CSM) or SAFe Agilist.
• Customer-Oriented Problem Solving: Skilled in translating customer requirements into technical solutions, with a focus on usability and actionable outcomes.
• Analytical Thinking: Investigate and resolve data discrepancies within Jira, understanding parent-child relationships and their downstream effects.
• Strong Communication: Comfortable leading meetings, conducting training, and presenting to both technical teams and executive stakeholders.
• Collaboration & Documentation: Detail-oriented in documenting requirements, hierarchies, and lifecycle artifacts in Confluence.

Required Qualifications:

• Education/Experience:
  • Bachelor's degree + 8 years of experience, or
  • Master’s degree + 5 years, or
  • No degree with 15 years of relevant experience in IT or government program management.
• Technical Expertise:
  • Experience modifying complex applications based on specs and discrepancy reports.
  • Deep understanding of NSG TPED (Tasking, Processing, Exploitation, Dissemination) mission.
• Proficient in Jira, Confluence, and Tableau.

Security Clearance:

• Active TS/SCI clearance required. Will consider TS with SCI eligibility.

Work Location:

• 100% Onsite in Springfield, VA.
• Occasional work in Chantilly, VA may be required.