Jira Solution Design and Support Technician

Numerator; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking an experienced JIRA Solutions Designer to enhance project management processes through solution design, workflow optimization, and integration management. This role requires strong analytical skills, extensive experience with Jira, and a commitment to establishing best practices in an innovative environment.

Qualifications

• 7-10 years of experience in JIRA solution design.
• Ability to analyze business requirements and design comprehensive Jira solutions.
• Experience in creating and refining complex workflows.

Responsibilities

• Analyze requirements and design Jira solutions.
• Create and refine workflows to automate tasks.
• Integrate Jira with enterprise systems using APIs.

Skills

Analytical skills

Solution Design

Workflow Optimization

Integration Management

System Administration

Performance Monitoring

Governance standards

Job description

Tasks & Responsibilities

The below activities should not be considered a complete list of activities.

· Solution Design: Analyze business requirements and design comprehensive Jira solutions, including project structures, custom fields, workflows, and screen layouts to streamline project management processes.

· Workflow Optimization: Create and refine complex workflows to automate tasks, manage approvals, and ensure smooth project progression

· Integration Management: Integrate Jira with other enterprise systems and tools using APIs and add-ons to create a unified data ecosystem

· System Administration: Manage Jira user permissions, custom schemes, and system settings to maintain data integrity and security

· Training and Support: Provide training and guidance to users on best practices for utilizing Jira features and functionalities.

· Performance Monitoring: Monitor Jira performance, identify bottlenecks, and implement optimization strategies to maintain system efficiency.

· Standards and Governance: Establish and enforce Jira governance guidelines, including naming conventions, data quality standards, and best practices.

• 7-10 years of experience in JIRA solution design.
• Ability to analyze business requirements and design comprehensive Jira solutions.
• Experience in creating and refining complex workflows.
• Extensive knowledge of Jira core features, custom fields, workflows, permissions, schemes, and reporting capabilities.
• Familiarity with scripting languages (e.g., JavaScript), APIs, and integration methods to customize Jira functionalities specifically with Azure DevOps.
• Ability to diagnose complex issues within Jira and develop creative solutions to address them.
• Define and outline best practice processes for Incident Management, Problem Management, Change management, Knowledge management, Release Management, Service catalogue, Critical Incident handling, Asset Management using ITIL foundations as a framework.