Jiffy Lube Store Manager

Workstream; Columbia Falls (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Very Competitive Starting Rate

Medical & Dental Insurance

Paid PTO & Holidays

Uniforms, Advancement, Discounts

Flexible Schedule and Team Environment

Job summary

The Foster Group, a Jiffy Lube franchisee, seeks a General Manager to own guest experience and oversee all store operations. Lead a high-performance team, ensure service quality, profitability, and certification standards while coaching technicians and front-line staff.

Responsibilities include scheduling, inventory control, safety compliance, and delivering world-class customer service. Prior management experience in automotive service is required, with growth opportunities in a fast-paced

Qualifications

• Minimum 3 years of leadership experience in a dealership, auto shop, tire center, or quick lube.
• Ability to coach and develop a high-performance team.
• Strong customer service orientation and problem-solving skills.
• Proven track record of improving store profitability.

Responsibilities

• Oversee all store operations to ensure compliance and quality standards.
• Ensure the store opens and closes per guidelines.
• Build relationships with guests and provide world-class service.
• Capture guests’ product needs and communicate updates.
• Address guest complaints and resolve issues.
• Provide store leadership through coaching and performance management.
• Assist technicians with services and maintenance.
• Create schedules to ensure proper staffing and coverage.
• Manage inventory, ordering, and receiving.
• Maintain building and grounds for a good appearance.

Skills

Leadership

Training

Customer service

Problem solving

Communication

Job description

Jiffy Lube General Managers own the overall guest experience and oversee all operations at our Jiffy Lube stores and provide the highest level of customer service and satisfaction. This includes creating an environment of accountability, increasing sales, controlling costs, and managing profitability. They also ensure that all teammates are technically proficient, and all certification standards are up to date. In addition, assist technicians with routine preventative maintenance, service and repair.And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program.We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to…:

• Oversee all store operations to ensure compliance and quality standards
• Ensure the store is open and closed as per Jiffy Lube guidelines
• Build relationships with Jiffy Lube Guests’ and provide world class customer service
• Accurately capture guests’ product needs and provide updates throughout the process
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Face to face interaction with the quests, including problem resolution
• Provide store-level leadership to J-Team members through coaching, training, and performance management
• Assist Techs perform Jiffy Lubes’ Signature Service oil, routine preventative maintenance, vehicle testing, diagnosis, service and repair.
• Create work schedules, ensuring proper staffing coverage so business needs are met
• Manage store inventory, product ordering and receiving
• Maintain building and grounds to improve appearance and curb appeal
• Oversee the disposal of wastes such as used engine oil to ensure adherence to health and safety laws

Qualifications:

Previous experience is essential and MUST have a minimum of 3 years working for a dealership, automotive shop, tire center or quick lube. Simply put, we are looking for people who can provide exceptional leadership and the ability to inspire a high-performance team.

Full-Time Perks:

• Very Competitive Starting Rate
• Medical & Dental Insurance
• Paid PTO (personal time off) & Holidays
• Uniforms, Advancement, Company Discounts
• Flexible Work Schedule, a Great Team Environment, and more….

Business Model & Culture:

• Fast paced and team-oriented environment
• World class JLU training to meet all challenges
• Customer driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

The Foster Group is a Jiffy Lube franchisee that operates 9 Jiffy Lube locations between Bozeman and Coeur d'Alene Idaho. We are a fast growing company looking for people that want to grow with us.